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How Family Jewelry CEO Roberto Mattei Leverages Atlassian To Master His Craft

Explore Rob Castaneda’s philosophy on blending technology with craft. See how ServiceRocket applies the Atlassian System of Work to drive artisan growth.

Learn how a family jeweler could leverage the Atlassian System of Work to blend art and technology. Plus, hear how ServiceRocket CEO and Founder Rob Castaneda leans into the “Craft” side of crafting technology.

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January 13, 2026

How Family Jewelry CEO Roberto Mattei Leverages Atlassian To Master His Craft

Explore Rob Castaneda’s philosophy on blending technology with craft. See how ServiceRocket applies the Atlassian System of Work to drive artisan growth.

Learn how a family jeweler could leverage the Atlassian System of Work to blend art and technology. Plus, hear how ServiceRocket CEO and Founder Rob Castaneda leans into the “Craft” side of crafting technology.

Read Post
December 15, 2025

Crew Member Close Up: Jessie Turpin Makes Her Mark With The ServiceRocket Crew Member Program

Jessie Turpin traded 5 years at Atlassian for the flexibility of the Crew Member Program. Discover how she overcame the "freelancer's dilemma" regarding tool access and read her advice for experts seeking short-term technical project delivery roles.

For Support Engineering expert Jessie Turpin, joining the ServiceRocket Crew Member Program unlocked a whole new world of possibilities, gaining flexibility and impact to grow her freelancing practice. In this post, Jessie shares her exciting journey and advice for others curious to join the Crew.

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Rob Castaneda Leadership; ServiceRocket Community Values; Roberto Mattei Jewelry Sydney Business

Culture & Values

Thought & Vision

January 13, 2026

How Family Jewelry CEO Roberto Mattei Leverages Atlassian To Master His Craft

Explore Rob Castaneda’s philosophy on blending technology with craft. See how ServiceRocket applies the Atlassian System of Work to drive artisan growth.
Learn how a family jeweler could leverage the Atlassian System of Work to blend art and technology. Plus, hear how ServiceRocket CEO and Founder Rob Castaneda leans into the “Craft” side of crafting technology.
Under the dome
Learn more
ServiceRocket Crew Member Program Atlassian Consultant Independent Consulting Freelance Atlassian Experts Atlassian Analytics Platinum Solution Partner Tech Career Growth

Crew Member

Culture & Values

December 15, 2025

Crew Member Close Up: Jessie Turpin Makes Her Mark With The ServiceRocket Crew Member Program

Jessie Turpin traded 5 years at Atlassian for the flexibility of the Crew Member Program. Discover how she overcame the "freelancer's dilemma" regarding tool access and read her advice for experts seeking short-term technical project delivery roles.
For Support Engineering expert Jessie Turpin, joining the ServiceRocket Crew Member Program unlocked a whole new world of possibilities, gaining flexibility and impact to grow her freelancing practice. In this post, Jessie shares her exciting journey and advice for others curious to join the Crew.
Under the dome
Learn more

Under the Dome

News

October 27, 2025

UTS Honours ServiceRocket Founder and CEO Rob Castaneda with UTS Fellowship Award

SYDNEY, AUSTRALIA – 28 October 2025 – The University of Technology Sydney (UTS) has named Rob Castaneda, Founder and CEO of global technology services company ServiceRocket, as a Fellow of the University in recognition of his exceptional contributions and long-standing support.
Under the dome
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ServiceRocketSEA20, MostReliable, AtlassianPartner

Culture & Values

Under the Dome

Thought & Vision

News

September 29, 2025

ServiceRocket Celebrates 20 Years in Southeast Asia, Marking Two Decades of Growth, Innovation, and Community Impact

ServiceRocket marks 20 years in Southeast Asia, celebrating culture, talent, and its role as Atlassian’s most reliable partner from its KL office
Under the dome
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ServiceRocket Tana Tech partnership, Kenyan tech talent, Global talent strategy, ServiceRocket company culture

Atlassian

Culture & Values

September 23, 2025

The ServiceRocket and Tana Partnership: A Global Talent Success Story

How the partnership between ServiceRocket and Tana is launching world-class tech careers for top talent in Kenya.
How the partnership between ServiceRocket and Tana is launching world-class tech careers for top talent in Kenya.
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Rovo

Cloud

Atlassian

News

September 17, 2025

How Enterprises Can Leverage the Power of the Atlassian Teamwork Collection

Break down silos in your organization with the Atlassian Teamwork Collection. Learn how to implement Atlassian Rovo's AI for true business agility.
Break down silos in the workplace with the Atlassian Teamwork Collection. This guide shows how to effectively engage Atlassian Rovo's AI for true business agility.
Atlassian
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Rovo

Atlassian

Cloud

System of Work

Consulting

August 18, 2025

Atlassian Rovo: Your AI Implementation Roadmap

Learn how to effectively implement AI & leverage Atlassian Rovo for measurable business results.
Go beyond basic AI prompts. ServiceRocket's Executive Director of IT Operations, YC Lian reveals an AI maturity model for optimizing the Atlassian Teamwork Collection & Rovo for real results.
Atlassian
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Culture & Values

Under the Dome

News

July 6, 2025

The Spirit of Rockettoria Cafe Lives On At UTS Startups

Inspired by business mentors at Vittoria Coffee, ServiceRocket's Rockettoria cafe now empowers UTS Startups through a unique furniture donation.
The legacy of Rockettoria, an icon of ServiceRocket culture born from a Vittoria Coffee partnership, lives on by supporting the next generation at UTS Startups.
Under the dome
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News

Atlassian

IT Service Management

Compass

June 1, 2025

Opsgenie End of Support: What It Means and What to Do Next

Opsgenie end of support is on April 5, 2027. Learn what to expect and how to migrate to Jira Service Management or Compass with help from ServiceRocket.
Opsgenie is reaching end of life, with support ending in 2027. Learn what this means for your team, key dates to know, and how to migrate to Jira Service Management or Compass with minimal disruption.
Atlassian
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Atlassian

News

May 23, 2025

ServiceRocket Wins Global Atlassian Co-Selling Excellence Award Off the Back of Major Customer Wins

ServiceRocket earned Atlassian’s 2024–2025 Partner of the Year award for Co-Selling, honoring its impact and innovation with Atlassian customers.
ServiceRocket won Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence, recognizing innovation, impact, and outstanding support for Atlassian customers in 2024.
Atlassian
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Atlassian Forge, Jira Forge, Atlassian Forge App, Atlassian Apps, Jira App, Jira Application, Atlassian Cloud Apps, Enterprise app development, cloud apps development, Script alternative, jira best practices app development

Atlassian

Forge

Cloud

Consulting

Managed Services

May 16, 2025

Increase Enterprise Productivity with Atlassian Forge Customized Apps

Secure, custom Atlassian Forge apps by ServiceRocket. Solve key enterprise challenges, streamline development, and drive success.
Build custom Atlassian apps with Forge: How ServiceRocket helps enterprises create secure, tailored solutions that boost productivity and reduce costs, without the traditional development overhead.
Atlassian
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Atlassian Rovo, Atlassian Team ‘25, Atlassian AI, Team '25 announcement, jira artificial intelligence, Atlassian Intelligence, AI-powered tool, Ai implementation

Rovo

Cloud

Atlassian

News

April 17, 2025

Rovo for Everyone: AI Is Now Integrated Into Your Atlassian Tools. Here's How to Maximize Value

Discover how to maximize value from Atlassian's Rovo AI integration with ServiceRocket's expert optimization assessment and implementation strategies.
Rovo AI is now included in Atlassian Premium and Enterprise plans. Learn how ServiceRocket's assessment helps organizations move beyond mere access to achieve measurable ROI through strategic implementation and workflow optimization.
Atlassian
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