Business Of Customer Education

Customer education is a critical part of customer experience. This truth is amplified in the worlds of software, technology and subscription businesses. Good customer education programs reduce churn, increase adoption and grow revenue.

And yet customer education is often overlooked, under-funded and ignored.

The Business of Customer Education conference set out in 2015 to change that. To shine light on training and services departments, to share ideas, inspire action and create a community of professionals to help elevate customer education to new heights.

The Business of Customer Education isn't just a networking event - it's a full-day deep-dive into the world of customer training. The conference is outcomes-driven - you will walk away with action items and specific ideas to leverage customer education in new and profound ways.

Partnering with the Pulse Customer Success conference was a logical next in the evolution of BOCE. Training, learning and customer education are inseparable from customer success. ServiceRocket is excited to present a third year of the conference, bigger and more impactful than ever before.