Learn how to link customer training activity with account performance and ask the right questions to get the right answers. Not only will we show you conceptually how to link training activity with account performance, but we will show you examples in Salesforce. Jesse Miller will show you how to integrate an LMS with Salesforce to way beyond just tracking training sales, and how you can use Salesforce to show the value of training.
The purpose of this course, How to Design Your Customer Education Strategy, is to answer the question, "Why do we need a customer education strategy?" And to simplify the strategy design process so that you can put it to work almost immediately after completing this course. In fact, you will start designing your customer education during this course. Enrollments now opened.
A five-week course for aspiring customer education leaders who want to build and lead a customer education function at a fast-growing SaaS company that drives growth, increases product adoption, and improves customer retention.