It was and is about growth
At the beginning of Rob's career, when he was a teenager, he was given an opportunity to work on the help desk at Borland. You can imagine that as a teenager, Rob was probably a bit less than ready. He studied up and learned fast.
The next challenge was delivering training to customers. "Rob, we have a customer in Silicon Valley that wants training next week. Can you be there." Rob jumped on a plane and was there on Monday. He had never taught the course. Rob was not ready to teach a five day course. He studied up and learned fast.
The next challenge was starting ServiceRocket (then called Customware) in Sydney in 2001. Teaching one software course. Rob was not ready to start and run his own company. He studied up and learned fast.
In each of these moments, ready or not, Rob was guided by a desire to help people understand the technology they were using. People use technology to do their jobs successfully. It's motivating to help people do that.
"When I look back at my career, there were moments when I started something new, and I was not ready. In every case, those moments were the beginning of a growth spurt in my career," says Rob. "Now that I am in a position to do it, I want to create moments like that for others. Creating an environment in which Rocketeers can grow drives me every day."