Investing in the right tools for your business is the first step in creating your collaboration infrastructure. Unfortunately, this is also where leadership tends to stop investing leading to a lack of software adoption, low on-going engagement, and regression back to old inefficient work practices. Think about it. If you can eat, drink, and move, does that make you physically fit? Or because you can read, write, and speak - does that make you an effective communicator? Just as individuals enlist the help of nutritionists, trainers, and physical therapists to retrain the way they engage with diet and exercise, training and coaching to meet any goal is essential. To drive the highest return on investment (ROI), it is imperative to train leaders on best practices, value driving use cases, and strategies to establish and reinforce new workflow norms. This will empower employees to successfully manage their hybrid work environment and workload.