Blog | ServiceRocket is Honored as a Top Workplaces 2023
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ServiceRocket is Honored as a Top Workplaces 2023. This award from San Francisco Bay Area Top Workplaces reflects the authentic feedback of Rocketeers. Kudos, everyone! ServiceRocket has been awarded as a.…

Blog | ServiceRocket Is Recognized as 2023 Top Atlassian Services Company
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ServiceRocket Is Recognized as 2023 Top Atlassian Services Company. CIO Review awards ServiceRocket’s 20+ years of Atlassian experience and its role in helping grow the Atlassian ecosystem.…

Blog | A Journey Shaped by Technology, Driven by Empathy
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Steam from the exhaust filled the front yard. Saturday mornings my dad would take me to the loading dock at IKEA. I’d help him wash his truck. It took me an hour and a half—I got $5. He created that job for me.…

Blog | ServiceRocket: Sharing the Harvest
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Our commitment: provide a top-notch experience to customers and partners. We do that by focusing on Rocketeers’ professional development. That’s why we invest in their career growth and training in a big way.…

Blog | Delivering Tech Support that Delights the Customer
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On top of that, our team has great problem-solving abilities and in-depth knowledge. Rather than simply solving problems, we proactively initiate human interactions that build solid partner relationships.”. Andy Quah.…

Blog | 2023: A Year Full of Rocketeer Accolades, Awards and Achievement
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Besides being honored as top Atlassian services partner, our amazing culture received multiple awards and recognition. New Year—new goals—. not so fast!…

Blog | Executive Series, February: Implementing and Scaling Service Management
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Kudos to attendees from Australia’s top companies who learned how Atlassian tools, combined with AI, are transforming the way teams work. Great discussion, great presenters—the bacon and egg rolls were a hit—great event!…

Blog | The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages
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This leads to potential XSS (Cross-site scripting) attacks, allowing hackers to steal cookies from visitors to a page containing the macro. Global/Space Stylesheets.…

Blog | 5 Tips to design your Groups and Request Types in Jira Service Management
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Action 1: Identify your top 10 requests. Do a little digging into your existing data and think about the most common services requested of your team in the last week, month, and 3 months. Your Service Desk should have those top requests, right up front.…

Blog | 3 Steps to Set Up NGINX as Proxy Server for Atlassian JIRA
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With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira. It's time to Use NGINX as the Standard Proxy Server for Atlassian’s JIRA.…