Blog | 5 Tips to design your Groups and Request Types in Jira Service Management
www.servicerocket.com/resources/5-tips-to-design-your-groups-and-request-types-in-jira-service-desk
Action 1: Identify your top 10 requests. Do a little digging into your existing data and think about the most common services requested of your team in the last week, month, and 3 months. Your Service Desk should have those top requests, right up front.…
