Executive Series
6/19/2025
19/6/2025
•
8:30 am
AEST
|
•
•
Sydney

Sydney: Beyond IT: Unlocking the Power of Enterprise Service Management

Service management isn’t just for IT anymore.

As businesses adapt to faster cycles, leaner teams, and rising customer expectations, the same principles that transformed IT can now unlock value across the entire enterprise.

In this session, Mark Edwards will explore how forward-thinking organisations are extending service management into teams like customer service, HR, and marketing.

With practical examples and real-world use cases, mark will show how Enterprise Service Management (ESM) is driving measurable improvements in efficiency, collaboration, and experience—while positioning companies for long-term growth.

What You’ll Take Away:

  • Cross-functional efficiency: Learn how ESM can unify workflows across business units to reduce friction and improve productivity.
  • Experience as a differentiator: See how leading teams are using ESM to elevate employee and customer experiences, not just manage them.‍
  • Growth through collaboration: Discover how extending service management unlocks innovation, agility, and new opportunities across your organisation.

‍

‍

Sydney

June 19, 2025 8:30 AM
Register now

Register now

When

Thursday
,
19 Jun
8:30 am
AEST

Where

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Address

477 Pitt Street, Haymarket NSW 2000, Sydney

When

Thursday
,
19
June
8:30 am
AEST

Where

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Address

477 Pitt Street, Haymarket NSW 2000, Sydney

Cuándo

,
19
de
8:30 am
AEST

Dónde

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Dirección

477 Pitt Street, Haymarket NSW 2000, Sydney

Jumpstart with these highlights

Empieza con estos cortos destacados

Sydney

Speakers

Mark Edwards

Mark Edwards

Principal Technical Architect ITSM, Atlassian
Mark Edwards, Principal Technical Architect ITSM, is part of the Partner Solutions Acceleration Team and assists Partners and Customers in accelerating their ITSM journey. He has worked in the banking industry in South Africa, implementing Enterprise Systems Management solutions. With over 10 years of experience at IBM, he emigrated to Australia in 2017. Mark has spent most of his career in pre-sales consulting on Service Management and Managed Services
Rob Castaneda

Rob Castaneda

CEO & Founder, ServiceRocket
Rob is the Founder and CEO of ServiceRocket and is very hands-on. Together with his team, he's worked on some of the most exciting and unique solutions delivered with Atlassian, Miro and other technology around the world. Born in Sydney, and based in Silicon Valley, Rob gets out of bed each day aspiring to be the most reliable partner in the acceleration of growth for ServiceRocket's customers, partners and Rocketeers and works closely with the University of Technology, Sydney.

Speakers

No items found.

Break Silos. Streamline Operations. Drive Outcomes.

Whether you’re just starting to explore ESM or looking to scale its impact, this session offers a strategic perspective on how to break silos, streamline operations, and deliver better outcomes for employees and customers alike.

Highlights from previous events

Momentos destacados de eventos pasados

No items found.
No items found.

You may also like

May 14, 2025
•
8:30 am
•
On-Demand Webinar

Sydney: Strategic Signals from Team ’25: What’s Next for Atlassian Customers

A leadership-level synthesis of Atlassian’s latest product announcements, platform shifts, and AI-driven enhancements - focused on what matters most for enterprise strategy and scale. Plus, discover how human-AI collaboration can revolutionize the way you work. Learn how to integrate AI-powered experiences seamlessly into daily workflows and improve efficiency.
Learn more
Learn more
Mar 19, 3020
•
10:00 am
•
On-Demand Webinar

Share Knowledge: Building a Culture of Continuous Learning

In the final session of our Atlassian System of Work series, we focus on the power of shared knowledge. Teams are strongest when individuals bring their unique skills, ideas, and perspectives together, fostering collaboration and collective growth. Knowledge sharing eliminates duplication of work, accelerates problem-solving, and empowers teams to build on shared experiences.
Learn more
Learn more
Mar 3, 3000
•
8:23 pm
•
On-Demand Webinar

Plan and Track: Turning Goals into Achievements

In part two of our Atlassian System of Work series, we explore how successful teams plan and track their work to ensure predictable progress. Effective planning includes clear roles, responsibilities, and a breakdown of milestones in real-time.
Learn more
Learn more