Blog | ServiceRocket is Honored as a Top Workplaces 2023
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ServiceRocket is Honored as a Top Workplaces 2023. This award from San Francisco Bay Area Top Workplaces reflects the authentic feedback of Rocketeers. Kudos, everyone! ServiceRocket has been awarded as a.…

Blog | ServiceRocket Is Recognized as 2023 Top Atlassian Services Company
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ServiceRocket Is Recognized as 2023 Top Atlassian Services Company. CIO Review awards ServiceRocket’s 20+ years of Atlassian experience and its role in helping grow the Atlassian ecosystem.…

Blog | When Rocketeers Gather, Great Things Happen
www.servicerocket.com/resources/when-rocketeers-gather-great-things-happen

Azwandi Aris and Rob Castaneda strike a pose as Catherine Matterson forges on. Who IS this masked Rocketeer? While daily meetings ensued, a roving camera crew interviewed Rocketeers. Keep an eye out for new videos in 2023 (“Coming Soon!”).…

Blog | Delivering Tech Support that Delights the Customer
www.servicerocket.com/resources/delivering-tech-support-that-delights-the-customer

On top of that, our team has great problem-solving abilities and in-depth knowledge. Rather than simply solving problems, we proactively initiate human interactions that build solid partner relationships.”. Andy Quah.…

Blog | 2023: A Year Full of Rocketeer Accolades, Awards and Achievement
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Besides being honored as top Atlassian services partner, our amazing culture received multiple awards and recognition. New Year—new goals—. not so fast!…

Blog | Executive Series, February: Implementing and Scaling Service Management
www.servicerocket.com/resources/executive-series-february-implementing-and-scaling-service-management

Kudos to attendees from Australia’s top companies who learned how Atlassian tools, combined with AI, are transforming the way teams work. Great discussion, great presenters—the bacon and egg rolls were a hit—great event!…

Blog | 5 Tips to design your Groups and Request Types in Jira Service Management
www.servicerocket.com/resources/5-tips-to-design-your-groups-and-request-types-in-jira-service-desk

Action 1: Identify your top 10 requests. Do a little digging into your existing data and think about the most common services requested of your team in the last week, month, and 3 months. Your Service Desk should have those top requests, right up front.…

Blog | 3 Steps to Set Up NGINX as Proxy Server for Atlassian JIRA
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With NGINX now serving over 37% of the top 1000 websites, it's a great time to evaluate replacing Apache as the standard proxy server for Atlassian's Jira. It's time to Use NGINX as the Standard Proxy Server for Atlassian’s JIRA.…

ServiceRocket | Order Terms and Conditions Effective Nov 18, 2015
www.servicerocket.com/legaldocs/order-terms-and-conditions-nov-2015

We shall not be held responsible for any delay or failure in performance of our obligations to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics…

Blog | Rocketeer Close Up: Kai Fung Chong
www.servicerocket.com/resources/rocketeer-close-up-kai-fung-chong

“I take great pride in doing so and strive to cultivate a culture of trust and respect.” She actively listens to ensure her team’s voices are heard and their feedback is taken into account.…