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ATLASSIAN
MANAGED SERVICES for atlassian
Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of Atlassian-certified managed services experts handle it for you, giving you time to focus on your vision.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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ATLASSIAN
ATLASSIAN LICENSING
As one of Atlassian’s first partners, our team of experts make the entire licensing process - from buying to management to renewal - simplified and tailored to fit your business.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
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MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
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THOUGHT INDUSTRIES
Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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ATLASSIAN JSM
ATLASSIAN JSM
Discover the ServiceNow alternative built on Jira, for a fraction of the price. Jira Service Management (JSM) delivers ITSM  practices like request, incident, problem, change and configuration management.
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ATLASSIAN
ATLASSIAN MIGRATION
Is your Atlassian migration to Cloud or Data Center mission critical? Rely on our team of Atlassian experts to help you navigate the process and deliver a successful migration and transformation. No surprises.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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ATLASSIAN
Atlassian JSM & ITSM Implementation Services
Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
LEARN More »
MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
LEARN More »
THOUGHT INDUSTRIES
Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
LEARN More »
ATLASSIAN
Atlassian consulting
We leverage best practices to ensure you can take advantage of the knowledge gained from thousands of customer engagements.
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NETSUITE
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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Subscription Training
Advance  Software Adoption & value with Training
The right training empowers users to create value. As a trusted training partner to Atlassian, Appfire and Miro, we help reduce technical complexity and drive desired business outcomes
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Public Training
CONTENT HUB
Explore our training hub for upcoming public sessions on Atlassian, Appfire and Miro. Enhance your skills, connect with experts and achieve your goals today!
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CO-INNOVATOR PROGRAM
CO-INNOVATOR PROGRAM
Shape the future of apps with us. Be among the first to explore ServiceRocket’s forthcoming apps and features. Gain early access and help us help you craft products that you need.
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ATLASSIAN
ATLASSIAN APPS
Your team can do more in Confluence and Jira. Discover what each of our apps has to offer. Our products are ready to go and integrate seamlessly with your go-to Atlassian products. Take them for a spin and start a free trial to see it for yourself.
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WORKPLACE
Unlock the Full
Potential of Workplace
with ServiceRocket
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
LEARN More »
MIRO
Elevate your team's innovation with Miro and ServiceRocket
Ideate, Brainstorm, Plan, Strategize with Miro's powerful whiteboard
LEARN More »
SAAS INTEGRATION PARTNERSHIP
PROPEL YOUR SAAS BUSINESS FORWARD
Don’t go it alone. Rely on a trusted SaaS integration partner.
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Platform Services
PLATFORM SERVICES
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Tech-Enabled Support
Customer Education
SAAS INTEGRATION PARTNERShip
Platform Services Home
Managed Services that Accelerate Growth - Expertly, Agilely & Reliably
Your core business drives your growth and demands your focus. So when it comes to the rest, let us do it for you.
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Tech-Enabled Support Home
Scale with Tech-Enabled Support Services - Efficiently, Reliably & Cost-Effectively
We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.
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Customer Education Home
Customer Education Resources
Customer Education Services that Accelerate Success - Quickly, Seamlessly & Proactively
Are you starting or evolving in your customer education journey? Either way, you can rely on our team to create nimble, customized strategies aligned to your business priorities.
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SAAS INTEGRATION PARTNERShip
PROPEL YOUR SAAS BUSINESS FORWARD
Don’t go it alone. Rely on a trusted SaaS integration partner.
LEARN More »
Blogs
BLOGS
CONTENT HUB
Under The Dome Blog
Atlassian Adoption Blog
Workplace Blog
Customer Education Resources
NetSuite Resources
CONTENT HUB Home
Latest Content
SuiteScript 2.0: Adding filter expressions with or without formulas
Discover how to filter expressions with and without formulas in NetSuite SuiteScript 2.0.
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Under the Dome Blog Home
Latest Content
UTS Startups Confessions: Rob Castaneda
UTS Startups Confessions: Rob Castaneda
Our CEO recalls his 20+ year ServiceRocket journey in this interview at his alma mater, the University of Technology, Sydney.
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Atlassian Adoption Blog Home
Latest Content
Jira Service Management Workflows and the ITSM Revolution
When IT functions suffer, productivity takes a hit. But with the right approach, JSM workflows enable work to thrive.
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Workplace Blog Home
Latest Content
Webinar Highlights: Innovation through Creative Collaboration in a Hybrid Work Model
Missed last week’s webinar where we talked all things collaboration and innovation? Watch the recording below or continue reading the highlights.
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Customer Education Resources Home
Latest Content
Unlock Success with the Transformative Value of Training
Discover the value of training in unlocking success, enhancing skills and seizing new opportunities.
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NETSUITE RESOURCES HOME
Latest Content
How Managed Services Can Help Resolve the Most Common NetSuite Mistakes
Discover how to optimize performance, enhance efficiency and maximize the benefits of NetSuite’s powerful ERP platform with managed services.
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Careers
CAREERS
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Meet our Teams
Careers Home
Careers Home
Rocketeers at ServiceRocket events
Want to do the best work of your life?
Be a Rocketeer
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Tech Consultant
Support Engineer
Engineering
Product Manager
Tech Consultant Team
Consult Imagine Innovate
That’s what Tech Consultants do at ServiceRocket
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Support Engineer Team
Support Engineers Are Smart, Tech-Enabled andCollaborative
Are You?
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Engineering Team
Join the ServiceRocket Engineering Team!
Twice a year hack weeks. Weekly play days. We know that freedom drives innovation. That’s why we empower engineers to learn and have fun!
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Product Manager Team
As Product Manager, you'll play a Dynamic Role at ServiceRocke
Join us and watch your product management career take off!
LEARN More »
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Order Terms and Conditions Effective Nov 18, 2015

Effective
November 18, 2015

Training Cancellation and Reschedule Policy

Cancellations or change of class date must be received at least 10 business days prior to the start of class for a full refund.

If you cancel 5 business days before the class you will be refunded 50% of the amount paid. If you fail to cancel in time and/or do not attend the class, no refund will be issued, and you will be charged the full amount.

In the case of low enrollment, classes may be cancelled or rescheduled at our discretion. If you are in a class, which is cancelled, we will help in any way to find a replacement class for you. Please contact us for more information.

Training Credit Purchases

The person purchasing the Training Credits must nominate an authorized person who may distribute the Training Credits to their organization’s employees. This authorized person could be the initial purchaser or another person in the organization. Such authorized person may only distribute Training Credits internally to their company employees, and only such authorized person will have access to see the balance of Training Credits held in their account.

A minimum of US$1000 is required for any Training Credit purchase, and there must be sufficient training credits to enable a course to be purchased.

Training Credits are valid for one year from the date of purchase. After 12 months such credits expire. Additionally, ServiceRocket will not be obligated to deliver any training purchased with Training Credits, after such 12-month period.

Product License Agreement

For all products and licenses purchased, you must read and agree to our End User License Agreement.

Evaluation License Agreement

For any product and licenses being evaluated (other than BETA testing), you must read and agree to our Evaluation License Agreement.

Collection of Information

We do in some cases capture and aggregate system health, performance and utilization data from the systems our Add-ons are installed on. However, we do not read or capture Application Content that you create while using the plug-in or application.

The aggregated data is used to (a) better understand the usage of our Add-ons; (b) identify usage patterns; and (c) enhance our ability to provide technical support and greater value to our customers. On occasion, the collected system, performance and utilization data will be used for the purposes of developing and refining sales and marketing programs.

For purposes hereof, “System” means the operating system, plug-in and the application to which it integrates, and “Application Content” means content directly inputted into the system by you.

You have the option to opt out by notifying ServiceRocket via email at legal@servicerocket.com.

Events and Conferences

The purchase and sale of tickets to our hosted events and conferences are full and final and no refunds shall be provided if you cancel prior to the event or are a no-show.

No videotaping of our events and conferences is permitted.

We shall not be held responsible for any delay or failure in performance of our obligations to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the conference/ event venue or other similar causes beyond our reasonable control and without the fault or negligence of us or our subcontractors.  For one or more of such reasons, we may postpone, reschedule or cancel the event without liability on the part of ServiceRocket.  In the event the event cannot be held or is postponed pursuant to this section, ServiceRocket shall not be liable to you for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses.  We will review refund and/or fee transfer requests, submitted in writing, for approval on a situational basis.

Any communication, material or feedback with regard to content from the events transmitted by you via electronic mail or otherwise, including any data, questions, or comments regarding the content of any Document or other information supplied at the events, shall be deemed to be non-confidential and we shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation.

In its sole discretion and without refund, ServiceRocket reserves the right to refuse admittance to or expel from the event anyone that it determines is behaving in a manner that could be disruptive to the event or any other attendee.

Consulting and Support Services

For all Consulting and Support Services purchased through ServiceRocket website, including, but not limited to, Health Checks, add-on installations and configurations, our Consulting and Support Services Terms and Conditions apply.

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