One global culture united by innovation
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5 values
12+ offices
18+ nationalities
300+ Rocketeers
4000+ active customers
Our expertise in Tech and Platform Services make us a trusted partner of companies like Atlassian and NetSuite as well as a great place to build a career

“Creating an environment in which Rocketeers can grow drives me every day.”

Rob Castaneda
Founder and CEO
Read Rob’s Story »
We’re not your typical Silicon Valley tech firm
Born in Sydney, we grew internationally
Twenty years on, we thrive on collaboration
We've got your back
We Live our Values
Delight the Customer
describes our passion for serving customers, partners and fellow Rocketeers.
Share the Knowledge
is a value we share with customers and each other, without fear of censorship or hierarchy.
Build Process to Drive Outcomes
enables us to deliver consistent value that builds trust and collaboration.
Think Team
unites us across time zones, informs our global equity and how we work together.
Talk Straight
means we always walk our talk, with transparency and accountability.
No matter where you are, you don’t have to go it alone
Our
Leadership
Team
Rob
Castaneda
Founder & Chief Executive Officer
Australian
Triathlete
Zappa Enthusiast
Western Sydney, Australia
Open water swimming / triathlon
Trying to play guitar!
Meet Him >
Peter
Marquez
Chief Customer Officer
Australian
Triathlete
Zappa Enthusiast
New York, New York
Thinking in pictures
Aspires to lower carbon footprint
Meet Him >
JOY
MBANUGO
Chief Financial Officer
Australian
Triathlete
Zappa Enthusiast
Cincinnati, Ohio
Planning trips for family/friends
Things that make me laugh
Meet HER >
ROB CASTANEDA
Founder & Chief Executive Officer
Western Sydney, Australia
Open water swimming / triathlon
Trying to play guitar!
ServiceRocket’s founder and longtime CEO defines leadership “as a journey and a craft, not just a task to complete.” A BSc in Computing Science from the University of Technology Sydney shaped his career. “I loved the support they gave me to work part time, study, work overseas, start a company and then graduate.

”Family is equally influential. “My parents and grandparents taught me the value of hard work and focusing on the internal reward.”

An avid amateur triathlete, Rob is an active member of the Entrepreneurs’ Organization and current president of its San Francisco chapter. A fan of guitarist Steve Vai, he enjoys instrumental guitar. “No words, just tones and pure expression. It lets me focus on coding and data without being distracted!”
PETER MARQUEZ
Chief Customer Officer
New York, New York
Thinking in pictures
Aspires to lower carbon footprint
With over thirty years experience in product and business development, sales and marketing, Peter has contributed to ServiceRocket’s growth across a range of leadership roles. “I'm helping grow a business that enables Rocketeers to learn and grow while they care for their families and give back to their communities.”

His early career in New York included work at The Public Theater and at Merrill Lynch. “I learned to see change as opportunity; new technologies, processes, objectives—even new colleagues—can be the wind that powers the next part of the journey.”

Peter enjoys bringing his creativity and visual problem-solving to local community projects. “We’re supporting local artists through social innovation and economic development.”
JOY MBANUGO
Chief Financial Officer
Cincinnati, Ohio
Planning trips for family/friends
Things that make me laugh
With a name to match her love of laughter, Joy contributes 20+ years experience to ServiceRocket’s executive team. She previously managed a range of projects and teams at Google where she also led multiple employee resource groups.

A member of the ACLU’s Finance and Investment Committee of Northern California, Joy’s mission is to “push people to their limits to achieve ultimate success and challenge cultural stereotypes.” Her advocacy looks to help companies move beyond corporate silos.

Joy looks forward to helping Rocketeers develop and grow their careers. “Profits are great, of course, but this company is not about ‘profits at any cost’. It’s awesome that it puts people first.” She enjoys spending time with her husband and son.
BERYL
TRUONG
Chief People Officer
Australian
Triathlete
Zappa Enthusiast
Chinese-Vietnamese Australian
Holistic therapies
Musical theater tragic
Meet HER >
Azwandi
Aris
Executive Director, Product Management
Australian
Triathlete
Zappa Enthusiast
Kuala Lumpur, Malaysia
Coffee aficionado wannabe
Travel for nature and culture
Meet HIM >
Tami
Avelar
Executive Program Manager
Australian
Triathlete
Zappa Enthusiast
San Francisco Bay Area
Cooking
Traveling
Meet HER >
BERYL TRUONG
Chief People Officer
Chinese-Vietnamese Australian
Holistic therapies
Musical theater tragic
In addition to 25+ years of HR leadership across tech startups, finance, news media and the airline industry, Beryl is a qualified nutritionist, crisis counselor and meditation instructor. She promotes a health-oriented mindset for Rocketeers. “As leaders, our focus is on honesty, transparency, authenticity and personal wellbeing.”

Her daily meditation practice brings insight and awareness. “When we’re consciously aware of personal triggers and shadows, we become better leaders and human beings.”

Beryl is a longtime volunteer with Mums4Refugees, a grassroots network across Australia. “As a former boat refugee from Vietnam and a mum myself, these issues are close to my heart. I am grateful to give back to families in need.”
AZWANDI ARIS
Excecutive Director, Product Management
Kuala Lumpur, Malaysia
Coffee aficionado wannabe
Travel for nature and culture
Azwandi’s long and fruitful career, from contributor to leader, reflects ServiceRocket’s  promise that enables Rocketeers to learn and grow. He’s committed to doing the same for his team. “Their success directly relates to our success as leaders—it’s a very rewarding experience.”

His passion, to build innovative products that help people better use technology, began early on as a developer and support engineer. Today, he leads a dynamic global product team focused on Accountable Innovation.

In his spare time Azwandi enjoys trips that explore culture and nature and is a devoted coffee maker. “It provides a much-needed break from the daily hustle and bustle and connects me with other Rocketeers; coffee brings a sip of joy to our day.”
TAMI AVELAR
Excecutive Program Manager
San Francisco Bay Area
Cooking
Traveling
An adventurous cook who experiments with flavor, Tami brings 20+ years experience in office management to ServiceRocket across accounting, architecture, market research and tech. “My goal is to always be a trusted partner, someone who provides steadfast support and expertise.”

She enjoys #SharingTheKnowledge, one of ServiceRocket’s five values, with both Rocketeers and clients alike. “I strive to provide accurate information, offer constructive feedback and maintain open lines of communication.”

For Tami, “Being a leader at ServiceRocket means I can rely on Rocketeers whose values deeply align with my own.” When she’s not whipping up culinary treats, Tami enjoys walks in the great outdoors with Auzi, her furry sidekick.
JC
Duarte
Vice President of Professional Services
Australian
Triathlete
Zappa Enthusiast
Lisbon, Portugal
Meaningful conversations / personal growth
Support my kids chase their dreams
Meet HIM >
Rodrigo
Forest
Senior Director of Finance
Australian
Triathlete
Zappa Enthusiast
San Salvador, El Salvador
Avid record collector / melomaniac
Amateur cinephile
Meet HIM >
Yuen-Chi
Lian
Executive Director of Technology
Australian
Triathlete
Zappa Enthusiast
Kuala Lumpur, Malaysia
Discourse over crafted drinks
Better tools / methods for meaningful jobs
Meet HIM >
JC DUARTE
Vice President of Professional Services
Lisbon, Portugal
Meaningful conversations / personal growth
Support my kids chase their dreams
JC’s 30+ years of executive experience began with early and mid-stage companies,  including Reuters Financial Services, where he learned from a wide range of other executives. “It benefited me with a real-world equivalency of an MBA in business.”

Previous work in the hospitality industry shaped his customer-focused approach. “Emotional intelligence and the ability to see behind and beyond the question is fundamental to sustainability and scalability.”

He recently became a Leadership Circle Profile professional. “I hope to accelerate individual growth as part of our Rocketeer promise.” When not with his kids or riding his Jeep, JC takes time to reflect on the week. “It helps me focus on continuous learning, enabled through vulnerability.”
RODRIGO FOREST
Senior Director of Finance
San Salvador, El Salvador
Avid record collector / melomaniac
Amateur cinephile
Studying business and economics in his home country of El Salvador, Rodrigo applied his financial skills in the telecommunications, airlines and advertising industries. He later earned his MBA in Chile, where he lives with his family.

Early on, he embraced the idea that “planning and projecting a company’s P&L is like holding its heart in one’s hands,” and considers it a privilege to know the ins and outs of ServiceRocket’s systems and data. “You become responsible for communicating and sharing this with the rest of the team.”

Rodrigo feels fortunate to have had excellent mentorship in his eight years at ServiceRocket. “It’s helped shape my view of life and work.” In his free time he enjoys discovering new music and sharing it with friends.
YC LIAN
Executive Director of Technology
Kuala Lumpur, Malaysia
Discourse over crafted drinks
Better tools / methods for meaningful jobs
In his 10+ years at ServiceRocket YC has advanced to lead multiple operational roles. His contributions are informed by firsthand experience as a company co-founder. “It taught me the hard way about the importance of building products, not just software code.”

An earlier role with ServiceRocket’s customer support team was equally instructive. “Customers showed me the importance of time sensitivity, creative solutions, listening skills, and most of all, empathy.”

ServiceRocket’s Leadership Behaviors enable him to #TalkStraight. “They encourage us to speak up and sometimes be vulnerable.” An AOW (advanced open water) diver, YC also enjoys investing as a hobby. “It’s an effective way to shape my worldview and test my assumptions.”
Catherine Matterson
General Counsel
Australian
Triathlete
Zappa Enthusiast
Hobart, Tasmania
Exploring the world
Community volunteerism
Meet HER >
Adam
May
Vice President of Services
Australian
Triathlete
Zappa Enthusiast
Manhattan Beach, California
Mountain biking with my dog
Learning and growing
Meet HIM >
Kharisma Moraski
Vice President, Partner and Customer Solutions
Australian
Triathlete
Zappa Enthusiast
Galax, Virginia
Beach volleyball
Animal rights and welfare
Meet HER >
CATHERINE MATTERSON
General Counsel
Hobart, Tasmania
Exploring the world
Community volunteerism
An experienced general counsel, Catherine has 20+ years in law across public and private companies as well as non-profits and start up ventures. “Being in Silicon Valley in the late 1990s and early 2000s allowed me to work alongside some amazing minds both in the legal and tech space.”

Educated in Australia, she’s followed her professors’ advice. “They taught us to spread our wings and travel and learn. I still catch up with them when I visit my home state.”

A passionate volunteer, Catherine has served on many non-profit boards. “ServiceRocket actively encourages us to give back to the community.” She’s inspired by Atticus, the lawyer in To Kill a Mockingbird. “His values are the kind I hope to emulate.”
ADAM MAY
Vice President of Services
Manhattan Beach, California
Mountain biking with my dog
Learning and growing
Adam’s personal philosophy promotes a healthy work life balance for the many Rocketeers he leads at ServiceRocket. His 30+ years in tech includes roles at Salesforce and Oracle as well as smaller companies such as Clarify and Saba.

A self-described atypical math major at Stanford, he studied art and history in Tours, France and remains a life-long learner. “It helps me adapt to the VUCA (volatile, uncertain, complex, ambiguous) world we live in and understand other people, perspectives and cultures.”

He finds ServiceRocket’s values align with his own beliefs, “particularly our brand promise, #We’veGotYourBack. Whether things are good or bad, Rocketeers know we’re here for each other, without any hidden agendas.”
KHARISMA MORASKI
Vice President, Partner and Customer Solutions
Galax, Virginia
Beach volleyball
Animal rights and welfare
An avid beach volleyball player in her free time, Kharisma loves to drive revenue growth with 20+ years of go-to-market sales and operations leadership. Her team of ServiceRocket sales professionals spans four continents. “We’ve built a global team of exceptional Rocketeers in offices that follow the sun and support our customers 24x7.”

A passionate problem solver, she has a genuine curiosity about how things work, why they succeed or fail and remains open to both. “Learning from either outcome is an important part of personal and professional growth.”

Kharisma is a proud member of the California Beach Volleyball Association. Her other passions include animal rescue. “It helps me provide a safe place where there wasn’t one before.”
Wendy
Wong
Executive PMO
Australian
Triathlete
Zappa Enthusiast
New Jersey
Yoga
Traveling
Meet HER >
WENDY WONG
Executive PMO
New Jersey
Yoga
Traveling
A dedicated yoga practitioner and avid traveler, Wendy has over 15 years in project management and enterprise Agile adoption. “The Agile approach has been instrumental given my natural inclination in managing project work.”

She earned an MBA at New York University’s Stern School of Business while working in Boston’s corporate scene. “Balancing a full-time job in one city and weekend classes in another for three years was demanding,” she says. The experience provided a strong network of support that aligns with ServiceRocket’s #ThinkTeam culture.

“This company's emphasis on relationships and its #WeGotYourBack motto resonates with my own values. I highly value the connections I maintain in both personal and professional spheres.”
Board of
Directors
Michael DiFilippo
Nick
White
Salil Deshpande
Catherine Matterson
Rob
Castaneda
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