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ServiceRocket x Atlassian
A Global Atlassian Platinum Solution Partner, ServiceRocket provides consulting, training, managed services, licensing and apps.
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Featured Content
Top Five Reasons To Migrate From ServiceNow to Atlassian Jira Service Management (JSM)
Learn about five reasons for migrating from ServiceNow to Atlassian JSM and how the longer you put off moving to a more flexible ITSM solution
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NetSuite Home
NetSuite Managed Services
NetSuite Home
ServiceRocket x NetSuite from Oracle
Simplify your operations, unify your data and grow your business while we take care of your NetSuite implementation, customization, integrations and more.
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NetSuite Managed Services Home
Managed Services that Optimize NetSuite
Whether you are implementing NetSuite for the first time or configuring it to better meet your business needs, we can help. Rely on our custom development or administrative services to put you on a sure path to success.
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Workplace Home
Pricing
Blog
Workplace Home
ServiceRocket x Workplace
Foster employee collaboration, innovation, and productivity through Workplace from Meta by partnering with us.
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Pricing
Workplace pricing plans, built for you
The Core plan includes classic features like Workplace Groups, Live Video, and Knowledge Library. This plan also includes integrations with popular platforms like Office 365 and Google Workspace.
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Workplace Blog
EDITOR'S PICK
Webinar Highlights: Innovation through Creative Collaboration in a Hybrid Work Mode
Missed last week’s webinar where we talked all things collaboration and innovation? Watch the recording below or continue reading the highlights.
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Miro Home
Miro Home
ServiceRocket x Miro
Elevate your team's innovation with Miro and ServiceRocket
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Thought Industries Home
Thought Industries Home
ServiceRocket x Thought Industries
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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Platform Services
PLATFORM SERVICES
Managed Services Home
Tech-Enabled Support
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Managed Services Home
Managed Services that Accelerate Growth - Expertly, Agilely & Reliably
Your core business drives your growth and demands your focus. So when it comes to the rest, let us do it for you.
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Tech-Enabled Support Home
Scale with Tech-Enabled Support Services - Efficiently, Reliably & Cost-Effectively
We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.
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Customer Education Home
Customer Education Resources
Customer Education Services that Accelerate Success - Quickly, Seamlessly & Proactively
Are you starting or evolving in your customer education journey? Either way, you can rely on our team to create nimble, customized strategies aligned to your business priorities.
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Customer Education Resources
Featured Content
What Is Customer Education and Why Is It Important in SaaS?
Why do SaaS companies need to focus on customer education? When you equip your customers with the knowledge they need for success, you both win.
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Blogs
BLOGS
Under The Dome Blog
Atlassian Adoption Blog
Workplace Blog
Customer Education Resources
Under the Dome Blog Home
Latest Content
ServiceRocket’s UX Designers Innovate Product Ideation
ServiceRocket’s UX Designers Innovate Product Ideation
Working with product and engineering, the UX design team is bringing a data-driven ‘why’ approach to product development.
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Atlassian Adoption Blog Home
Latest Content
Top Five Reasons To Migrate From ServiceNow to Atlassian Jira Service Management (JSM)
Learn about five reasons for migrating from ServiceNow to Atlassian JSM and how the longer you put off moving to a more flexible ITSM solution
Read More »
Workplace Blog Home
Latest Content
Webinar Highlights: Innovation through Creative Collaboration in a Hybrid Work Mode
Missed last week’s webinar where we talked all things collaboration and innovation? Watch the recording below or continue reading the highlights.
Read More »
Customer Education Resources Home
Latest Content
What Is Customer Education and Why Is It Important in SaaS?
Why do SaaS companies need to focus on customer education? When you equip your customers with the knowledge they need for success, you both win.
Read More »
Careers
CAREERS
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Meet our Teams
Careers Home
Careers Home
Want to do the best work of your life?
Be a Rocketeer
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Tech Consultant
Support Engineer
Engineering
Product Manager
Tech Consultant Team
Consult Imagine Innovate
That’s what Tech Consultants do at ServiceRocket
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Support Engineer Team
Support Engineers Are Smart, Tech-Enabled and
Collaborative
Are You?
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Engineering Team
Join the ServiceRocket Engineering Team!
Twice a year hack weeks. Weekly play days. We know that freedom drives innovation. That’s why we empower engineers to learn and have fun!
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Product Manager Team
As
Product Manager,
you'll play a
Dynamic Role
at ServiceRocke
Join us and watch your product management career take off!
Learn More »
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One global culture united by
innovation
Learn More »
5 values
12+ offices
18+ nationalities
300+ Rocketeers
4000+ active customers
Our expertise in Tech and Platform Services make us a trusted partner of companies like Atlassian and NetSuite as well as a great place to build a career
“Creating an environment in which Rocketeers can grow drives me every day.”
Rob Castaneda
Founder and CEO
Read Rob’s Story »
We’re not your typical Silicon Valley tech firm
Born in Sydney, we grew internationally
Twenty years on, we thrive on collaboration
We've got your back
We live our values
Delight the Customer
describes our passion for serving customers, partners and fellow Rocketeers.
Share the Knowledge
is a value we share with customers and each other, without fear of censorship or hierarchy.
Build Process to Drive Outcomes
enables us to deliver consistent value that builds trust and collaboration.
Think Team
unites us across time zones, informs our global equity and how we work together.
Talk Straight
means we always walk our talk, with transparency and accountability.
No matter where you are, you don’t have to go it alone
Our
leadership
team
Rob
Castaneda
Founder & Chief Executive Officer
Australian
Triathlete
Zappa Enthusiast
Western Sydney, Australia
Open water swimming / triathlon
Trying to play guitar!
Catherine Matterson
General Counsel
Australian
Triathlete
Zappa Enthusiast
Hobart, Tasmania
Exploring the world
Community volunteerism
Peter
Marquez
Chief Customer Officer
Australian
Triathlete
Zappa Enthusiast
New York, New York
Thinking in pictures
Aspires to lower carbon footprint
JC
Duarte
Vice President of Professional Services
Australian
Triathlete
Zappa Enthusiast
Lisbon, Portugal
Meaningful conversations / personal growth
Support my kids chase their dreams
Yuen-Chi
Lian
Executive Director of Technology
Australian
Triathlete
Zappa Enthusiast
Kuala Lumpur, Malaysia
Discourse over crafted drinks
Better tools / methods for meaningful jobs
Tami
Avelar
Executive Program Manager
Australian
Triathlete
Zappa Enthusiast
San Francisco Bay Area
Cooking
Traveling
Kharisma Moraski
Vice President, Partner and Customer Solutions
Australian
Triathlete
Zappa Enthusiast
Galax, Virginia
Beach volleyball
Animal rights and welfare
Rodrigo
Forest
Senior Director of Finance
Australian
Triathlete
Zappa Enthusiast
San Salvador, El Salvador
Avid record collector / melomaniac
Amateur cinephile
Adam
May
Vice President of Services
Australian
Triathlete
Zappa Enthusiast
Manhattan Beach, California
Mountain biking with my dog
Learning and growing
Wendy
Wong
Executive PMO
Australian
Triathlete
Zappa Enthusiast
Brooklyn, New York
Cycling
Cultural and culinary travel
Azwandi
Aris
Executive Director, Product Management
Australian
Triathlete
Zappa Enthusiast
Kuala Lumpur, Malaysia
Coffee aficionado wannabe
Travel for nature and culture
Board of
Directors
Michael DiFilippo
Nick
White
Salil Deshpande
Catherine Matterson
Rob
Castaneda
Be a Rocketeer
Do the best work of your life
Join Us »
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