Atlassian Managed Services That Make Your Business More Agile
Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of certified Atlassian managed services experts handle it for you, giving you time to focus on your vision.
Relied on by leading companies around the world
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We're more than an outsourcing resource.
We're your most reliable partner for accelerating growth.
As an Atlassian managed services provider, we help you get the most out of your Atlassian investment in cloud, data center or server as we understand performance is non-negotiable.
We focus on streamlining your operations with end-to end system administration and custom development. This not only minimizes your risks and reduces your cost, but also helps you get to market faster and serve your customers better.
How Reliable Are We?
Certified Expertise
Our Service Offerings
Assessments, Health Checks, and Audits
Security Patching
Build, Monitor, and Measure Automation Usage
Create Integrations with other Products and Applications
Share and Implement Best Practices
Administer Spaces, Projects and Workflows, including Granting and Revoking Permissions
AWS Setup, Administration and Maintenance (Data Center)
Commercial Apps Installation, Upgrades, Troubleshooting & Configuration
Unlock Benefits with Atlassian Managed Services
Global, Anytime Support
From the US to the UK to Australia, and anywhere in between. Our expert support team provides follow-the-sun coverage, whenever and wherever you need it.
Certified Expertise
With 20+ years of Atlassian experience, ServiceRocket's team of Atlassian-certified experts help you get the most out of your business-critical tools, today and tomorrow.
SLA Backed Reliability
All of our Atlassian managed services are backed by an SLA so you can be certain that the team will be available when you need them.
Scalability
Get the flexibility to ramp up or ramp down hands-on, expert administration as the business demands. That's capacity optimization that will improve efficiency.
Cost-Effective
Rely on our team of Atlassian-certified experts to perform various roles for you, in a cost effective manner, and all in one place.
Hands-on Administration
We apply best practices to maintain your Atlassian applications. Scheduled upgrades and regular maintenance give you peace of mind that your system is always up-to-date.
Flexible subscription levels
Designed to provide the flexibility and agility your company needs, our subscription levels mean you only pay for the coverage you need.
Security & Compliance
Our team of certified engineers handle advisory and best practices, password policies, roles and permissions, and support for business continuity and disaster recovery.
Custom Solutions
Solutions that are tailored to your business needs, and align with your vision and roadmap. We minimize your risk and provide you with strategic guidance on an ongoing basis.
Proactive Partner
We measure our success by your success. We are always looking out for you either by regular audits and patching or by providing you strategic guidance, all with the intent of improving efficiency.
Atlassian Managed Services Plans
Get Personalized Support and Keep Your Systems Running Smoothly
Silver
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
- Hands-on Administration and Support
- User Roles and Permissions
Gold
Get health checks, administrative insights, and Atlassian app configuration support
- Automated and Customized Workflows
- Third-party Ticket Liaison Support for Apps
- Issue Visualization Development and Maintenance
Platinum
Get highest SLAs, fastest response times, and 24/7 global support
- Atlassian Apps Support, Management, Migration, and Integrations
- Customized and Automated Workflow Administration
- Sandbox Environment Support
Silver
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
- Hands-on Administration and Support
- User Roles and Permissions
Gold
Get health checks, administrative insights, and Atlassian app configuration support
- Automated and Customized Workflows
- Third-party Ticket Liaison Support for Apps
- Issue Visualization Development and Maintenance
Platinum
Get highest SLAs, fastest response times, and 24/7 global support
- Atlassian Apps Support, Management, Migration, and Integrations
- Customized and Automated Workflow Administration
- Sandbox Environment Support
Three Must-Haves for your Atlassian Stack
Ready to elevate IT team morale and retention? Discover how managed services providers amplify your Atlassian investment in our free infographic.
Recommended Reading
FAQs
What is Managed Services?
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
What is a Managed Services Provider (MSP)?
A MSP usually operates on a subscription model and delivers services like those mentioned above via ongoing and regular support and active administration on the server, data center or cloud. These services are typically offered remotely and work to support the client's technology infrastructure and applications.
What services does ServiceRocket offer within its Atlassian Managed Services?
Within Atlassian Managed Services, ServiceRocket offers third-party Atlassian apps support and integrations, discovery and support strategy with SLA backed reliability etc., for all of the Atlassian products on cloud, data center and server. They are customized to fit the customer's administration and support needs, and are provided to customers who need tech-enabled services, including the full suite of system administration and support services that ServiceRocket offers.
What are the reasons companies seek a managed services partner?
Reasons can range from ever-changing tools and priorities in the Atlassian ecosystem to administrative tasks taking away time to focus on core business activities to staffing challenges that include a lack of access to certified expertise.
How does the pricing work if I choose you as my managed services partner for Atlassian?
We pride ourselves in providing our clients with flexible and custom options that suit your needs best. We meet you where you are, and aim at being your most reliable partner in the acceleration of your growth. We have 3 annual plans to choose from - Silver, Gold and Platinum and also support switching between plans anytime in the yearly cycle.
Do you have any Atlassian specific certifications?
Yes, we do. We are a Cloud and ITSM specialized, Enterprise Level Platinum Solution Partner. We were, in fact, Atlassian's first partner and have been doing so for over 20 years now.