Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of certified Atlassian managed services experts handle it for you, giving you time to focus on your vision.
Right expertise. Right when you need it.
As an Atlassian managed services provider, we help you get the most out of your Atlassian investment in cloud, data center or server as we understand performance is non-negotiable. We focus on streamlining your operations with end-to end system administration and custom development. This not only minimizes your risks and reduces your cost, but also helps you get to market faster and serve your customers better.
Our flexible strategy and deep Atlassian know-how guarantee peace of mind with every delivery. Supported by SLAs and a global track record of managing Atlassian systems, we've got your back.
ServiceRocket is a trusted partner for enterprises worldwide.
Grow with Agility. Scale with Ease.
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
Get health checks, administrative insights, and third-party Atlassian app configuration support
Get highest SLAs, fastest response times, and 24/7 global support
Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
Get health checks, administrative insights, and third-party Atlassian app configuration support
Get highest SLAs, fastest response times, and 24/7 global support
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
A MSP usually operates on a subscription model and delivers services like those mentioned above via ongoing and regular support and active administration on the server, data center or cloud. These services are typically offered remotely and work to support the client's technology infrastructure and applications.
Within Atlassian Managed Services, ServiceRocket offers third-party Atlassian apps support and integrations, discovery and support strategy with SLA backed reliability etc., for all of the Atlassian products on cloud, data center and server. They are customized to fit the customer's administration and support needs, and are provided to customers who need tech-enabled services, including the full suite of system administration and support services that ServiceRocket offers.
Reasons can range from ever-changing tools and priorities in the Atlassian ecosystem to administrative tasks taking away time to focus on core business activities to staffing challenges that include a lack of access to certified expertise.
We pride ourselves in providing our clients with flexible and custom options that suit your needs best. We meet you where you are, and aim at being your most reliable partner in the acceleration of your growth. We have 3 annual plans to choose from - Silver, Gold and Platinum and also support switching between plans anytime in the yearly cycle.
Yes, we do. We are a Cloud and ITSM specialized, Enterprise Level Platinum Solution Partner. We were, in fact, Atlassian's first partner and have been doing so for over 20 years now.
