Atlassian Managed Services That Make Your Business More Agile

Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of certified Atlassian managed services experts handle it for you, giving you time to focus on your vision.

Let's talk
Compare our plans

Relied on by leading companies around the world

Atlassian Managed Services

Right expertise. Right when you need it.

As an Atlassian managed services provider, we help you get the most out of your Atlassian investment in cloud, data center or server as we understand performance is non-negotiable. We focus on streamlining your operations with end-to end system administration and custom development. This not only minimizes your risks and reduces your cost, but also helps you get to market faster and serve your customers better.

Our flexible strategy and deep Atlassian know-how guarantee peace of mind with every delivery. Supported by SLAs and a global track record of managing Atlassian systems, we've got your back.

Learn more
Category 1
Category 2
Category 3

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.

Explore Atlassian Solutions

Explore partnership opportunities to focus on what matters most to transform your business.
Center of Excellence

Medium or long length heading goes here.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

50%

Stat 1

50%

Stat 2

$500 million
in revenue growth for our clients
40,000 hours
of software training delivered annually.
Case Study

Check out this case study where we worked with Company A

Lorem ipsum dolor sit amet consect setur dui facilisis accumsan arcu amet. Lorem ipsum dolor sit amet consect setur dui facilisis accumsan arcu amet.

Learn more

Get in touch

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Atlassian Managed Services That Make Your Business More Agile

Gain expertise. Boost productivity. Improve efficiency.

Running business critical tools like Jira and Confluence at scale can be complex and time-consuming, especially in a constantly changing environment. Let our team of certified Atlassian managed services experts handle it for you, giving you time to focus on your vision.

Lets talk
Compare our plans
< Atlassian /
Atlassian Managed Services
managed service illustration
our mission illustration
Our Purpose
To be the most reliable partner in the acceleration of your company's growth
We're more than an outsourcing resource.
We're your most reliable partner for accelerating growth.

Right expertise. Right when you need it.

As an Atlassian managed services provider, we help you get the most out of your Atlassian investment in cloud, data center or server as we understand performance is non-negotiable. We focus on streamlining your operations with end-to end system administration and custom development. This not only minimizes your risks and reduces your cost, but also helps you get to market faster and serve your customers better.

Our flexible strategy and deep Atlassian know-how guarantee peace of mind with every delivery. Supported by SLAs and a global track record of managing Atlassian systems, we've got your back.

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

How Reliable Are We?

>98% CSAT score
< 1 hour average first response time
> 96% service level agreement

Certified Expertise

Atlassian IT Service Management Specialized Partner AMER BadgeAtlassian IT Service Management Specialized Partner APAC BadgeAtlassian Cloud Migration Specialized Partner AMER BadgeAtlassian Cloud Migration Specialized Partner APAC BadgeAtlassian Platinum Solution Partner Enterprise Certificate

Our Service Offerings

Grow with Agility. Scale with Ease.

heart cog icon yellow
Assessments, Health Checks, and Audits
shield icon yellow
Security Patching
cog and wrench icon yellow
Build, Monitor, and Measure Automation Usage
merge icon yellow
Create Integrations with other Products and Applications
thumbs up icon yellow
Share and Implement Best Practices
organization icon yellow
Administer Spaces, Projects and Workflows, including Granting and Revoking Permissions
amazon web services icon yellow
AWS Setup, Administration and Maintenance (Data Center)
app with code icon yellow
Commercial Atlassian Apps Installation, Upgrades, Troubleshooting & Configuration
Contact us

Unlock Benefits with Atlassian Managed Services

Global, Anytime Support
From the US to the UK to Australia, and anywhere in between. Our expert support team provides follow-the-sun coverage, whenever and wherever you need it.
Certified Expertise
With 20+ years of Atlassian experience, ServiceRocket's team of Atlassian-certified experts help you get the most out of your business-critical tools, today and tomorrow.
SLA Backed Reliability
All of our Atlassian managed services are backed by an SLA so you can be certain that the team will be available when you need them.
Scalability
Get the flexibility to ramp up or ramp down hands-on, expert administration as the business demands. That's capacity optimization that will improve efficiency.
Cost-Effective
Rely on our team of Atlassian-certified experts to perform various roles for you, in a cost effective manner, and all in one place.
Hands-on Administration
We apply best practices to maintain your Atlassian applications. Scheduled upgrades and regular maintenance give you peace of mind that your system is always up-to-date.
Flexible subscription levels
Designed to provide the flexibility and agility your company needs, our subscription levels mean you only pay for the coverage you need.
Security & Compliance
Our team of certified engineers handle advisory and best practices, password policies, roles and permissions, and support for business continuity and disaster recovery.
Custom Solutions
Solutions that are tailored to your business needs, and align with your vision and roadmap. We minimize your risk and provide you with strategic guidance on an ongoing basis.
Proactive Partner
We measure our success by your success. We are always looking out for you either by regular audits and patching or by providing you strategic guidance, all with the intent of improving efficiency.

Atlassian Managed Services Plans

Get Personalized Support and Keep Your Systems Running Smoothly

Cloud Managed Services
Data Center or Server Managed Services

Silver

Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
‍

All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions

Gold

Get health checks, administrative insights, and third-party Atlassian app configuration support
‍

Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance

Platinum

Get highest SLAs, fastest response times, and 24/7 global support
‍

Everything in Gold+
  • Third-party Atlassian Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
MOST POPULAR

Silver

Get expert administrative services from certified Atlassian Platinum Solution Provider professionals
‍

All you need to boost productivity
  • Hands-on Administration and Support
  • User Roles and Permissions

Gold

Get health checks, administrative insights, and third-party Atlassian app configuration support
‍

Everything in Silver +
  • Automated and Customized Workflows
  • Third-party Ticket Liaison Support for Apps
  • Issue Visualization Development and Maintenance

Platinum

Get highest SLAs, fastest response times, and 24/7 global support
‍

Everything in Gold+
  • Third-party Atlassian Apps Support, Management, Migration, and Integrations
  • Customized and Automated Workflow Administration
  • Sandbox Environment Support
MOST POPULAR
Get a quote
Compare our Plans for Cloud, Data Center or Server Managed Services >
Get Personalized Support and Keep Your Systems Running Smoothly
Explore our page on desktop for a detailed view of our plans, or get in touch with us for personalized assistance.
Lets talk
Compare Our Plans
Cloud Managed Services
Data Center or Server Services
Atlassian Managed Services - Cloud Services
Silver
Gold
Platinum
Discovery and Support Strategy
check mark icon light cream
check mark icon light cream
check mark icon light cream
Discovery and Assessment
check mark icon
check mark icon
check mark icon
Application Review and Planning
check mark icon
check mark icon
check mark icon
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Hands-On Administration and Support¹
check mark icon light cream
check mark icon light cream
check mark icon light cream
Hands-On Administration and Support
check mark icon
check mark icon
check mark icon
New Atlassian Application Configuration
check mark icon
check mark icon
check mark icon
Cloud-Based Integration Setup
check mark icon
check mark icon
check mark icon
Application Audit and Cleanup (incl. backup, restores, and security audits)
check mark icon
check mark icon
check mark icon
Health Checks
check mark icon
check mark icon
check mark icon
Troubleshooting and User Issues Resolution
check mark icon
check mark icon
check mark icon
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
check mark icon
check mark icon
check mark icon
Domain Verification and Account Capture
check mark icon
check mark icon
check mark icon
Session Duration Management (Desktop)
check mark icon
check mark icon
check mark icon
User Roles and Permissions
check mark icon
check mark icon
check mark icon
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
check mark icon light cream
check mark icon light cream
check mark icon light cream
JSM Best Practices for Agents
check mark icon
check mark icon
check mark icon
Confluence Spaces Organization
check mark icon
check mark icon
check mark icon
Jira Projects Management and Permission Schemes
check mark icon
check mark icon
check mark icon
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
check mark icon
check mark icon
check mark icon
Quarterly Usage and Performance Analytics
check mark icon
check mark icon
check mark icon
Admin Insights
check mark icon
check mark icon
Automated Workflows Administration
check mark icon
check mark icon
Customized Workflows Administration
check mark icon
check mark icon
Monitor, Measure, and Track Automation Usage
check mark icon
check mark icon
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Third-party Ticket Liaison Support for Apps
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Capacity Planning Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Enhanced Support and Monitoring
check mark icon light cream
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Advanced Integration and Management
check mark icon light cream
Third-party Atlassian Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Third-party Atlassian Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Optional Services¹ (not included in the plans)
check mark icon light cream
check mark icon light cream
check mark icon light cream
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
check mark icon
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.
Atlassian Managed Services - Data Center or Server Services
Silver
Gold
Platinum
Discovery and Support Strategy
check mark icon light cream
check mark icon light cream
check mark icon light cream
Discovery and Assessment
check mark icon
check mark icon
check mark icon
Application Review and Planning
check mark icon
check mark icon
check mark icon
Services Team Availability
8x5
24x5
24x7
SLA Response Times
4 Hours
2 Hours
90 Minutes
Hands-On Administration and Support¹
check mark icon light cream
check mark icon light cream
check mark icon light cream
Hands-On Administration and Support
check mark icon
check mark icon
check mark icon
Scaling and Performance Tuning
check mark icon
check mark icon
check mark icon
Server Configuration
check mark icon
check mark icon
check mark icon
Application Upgrades Security Patches¹
1 Release
Up to 2 Releases
Up to 3 Releases
New Atlassian Application Configuration (e.g., Bamboo, Bitbucket)
check mark icon
check mark icon
check mark icon
Application Audit and Cleanup (incl. backup, restores, and security audits)
check mark icon
check mark icon
check mark icon
Health Checks
check mark icon
check mark icon
check mark icon
Troubleshooting and User Issues Resolution
check mark icon
check mark icon
check mark icon
Multiple Contact Options
Web, Email
Web, Email
Web, Email, Dedicated Phone Number
Password Policies
check mark icon
check mark icon
check mark icon
Domain Verification and Account Capture
check mark icon
check mark icon
check mark icon
Session Duration Management (Desktop)
check mark icon
check mark icon
check mark icon
User Roles and Permissions
check mark icon
check mark icon
check mark icon
Monthly Subscription Hours¹
12 Hours
24 Hours
48 Hours
Maximized Support and Insights
check mark icon light cream
check mark icon light cream
check mark icon light cream
Periodic Check-Ins (bi-weekly)
First 3 Months
First 6 Months
Monthly
Customer Satisfaction Surveys
check mark icon
check mark icon
check mark icon
Quarterly Usage and Performance Analytics
check mark icon
check mark icon
check mark icon
Admin Insights
check mark icon
check mark icon
Automated Workflows Administration
check mark icon
check mark icon
Customized Workflows Administration
check mark icon
check mark icon
Support for Atlassian Access (SSO, SCIM, Active Directory Sync)
check mark icon
check mark icon
Third-party Ticket Liaison Support for Apps
check mark icon
check mark icon
Capacity Planning Support
check mark icon
check mark icon
Project Archiving Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Advanced Permissions
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
AWS Technical Administration and Maintenance Support²
check mark icon light cream
Amazon CloudWatch Monitoring and Management
check mark icon
AWS Backup/Snapshot Creation and Instance Restart
check mark icon
Amazon Elastic Compute Cloud (EC2) Instance Resizing
check mark icon
Amazon Relational Database Service (RDS) Instance Resizing
check mark icon
Amazon RDS Upgrade
check mark icon
Elastic File System (EFS) Cloud File Storage
check mark icon
Elastic Block Store (EBS) Cloud File Storage
check mark icon
Auto Scaling Group Metrics Monitoring
check mark icon
Security Advisories/Alerts
check mark icon
Security Group Configuration and Adjustments
check mark icon
Enhanced Support and Monitoring
check mark icon light cream
Support Entitlements
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Audit Logs Tracking and Issues Review
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Monitoring (track usage)
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Monthly Usage Report
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Business Continuity and Disaster Recovery Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Sandbox Environment Support
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Data Residency Advisory, Modifications, and Monitoring
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Issue Visualization Development and Maintenance
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Advanced Integration and Management
check mark icon light cream
Third-party Atlassian Apps Support and Apps Management
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Third-party Atlassian Application Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Legacy System Integrations
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
Optional Services¹ (not included in the plans)
check mark icon light cream
check mark icon light cream
check mark icon light cream
Additional Hours Available (for any plan at additional cost)¹
information icon in blue circle
This is a differentiator for ServiceRocket (either Atlassian does not do this or they don't do it well).
check mark icon
check mark icon
check mark icon
1 Additional hours can be purchased at a discounted hourly rate. The additional hours purchased can be added to the existing monthly hours and used toward any of the service offerings within the plan. Contact us.
‍
2 The AWS Technical Administration and Maintenance Support section only applies to Amazon Web Services. If other Data Center application support is required, please contact us.
Get a quote

Frequently Asked Questions (FAQs)

Have any questions?

Ask away, our team is here to help and provide the information you need. We've got your back!

Contact us

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. 

A MSP usually operates on a subscription model and delivers services like those mentioned above via ongoing and regular support and active administration on the server, data center or cloud. These services are typically offered remotely and work to support the client's technology infrastructure and applications.

Within Atlassian Managed Services, ServiceRocket offers third-party Atlassian apps support and integrations,  discovery and support strategy with SLA backed reliability etc., for all of the Atlassian products on cloud, data center and server. They are customized to fit the customer's administration and support needs, and are provided to customers who need tech-enabled services, including the full suite of system administration and support services that ServiceRocket offers.

Reasons can range from ever-changing tools and priorities in the Atlassian ecosystem to administrative tasks taking away time to focus on core business activities to staffing challenges that include a lack of access to certified expertise. 

We pride ourselves in providing our clients with flexible and custom options that suit your needs best. We meet you where you are, and aim at being your most reliable partner in the acceleration of your growth. We have 3 annual plans to choose from - Silver, Gold and Platinum and also support switching between plans anytime in the yearly cycle. 

Yes, we do. We are a Cloud and ITSM specialized, Enterprise Level Platinum Solution Partner. We were, in fact, Atlassian's first partner and have been doing so for over 20 years now.

Recommended Solutions

itsm it service management illustration
SERVICENOW TO JSM
migration illustration
ATLASSIAN MIGRATION
customer education illustration
CUSTOMER EDUCATION
licensing illustration
ATLASSIAN LICENSING

Are you looking for Atlassian Licensing?

As your one-stop-shop for Atlassian license management, our team can manage the complete lifecycle for you, keeping your systems active and your users proactive.

Learn more
Managed Services for Atlassian
x close icon