Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.
Whether you’re a small startup or an enterprise-level company, we meet you where you are, and work together to build end-to-end solutions that are future-proof, scalable and meet your business goals."
Bring together IT, Dev, Ops and business teams to streamline decision making and issue resolution - without added cost or complexity.
With 20+ years of Atlassian ecosystem know-how, ServiceRocket's team of Jira experts customize Jira Service Management (JSM) deployments for disciplines across the organization - from HR to legal to facilities and beyond. We standardize tooling so teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.
Our software implementation expertise includes migrations, consolidations, integrations, licensing and managed services.
A successful implementation requires a deep understanding of your company, technologies, processes, integrations and people. That's why we take the time to understand your business and desired outcomes.
Empower your employees (resolve incidents quickly)
Save time and money with automation
Better data and reporting
Deliver value faster
Increase customer satisfaction
Develop better products
Reduce administrative time and cost
Manage change effectively
Facilitate self-service options for customer
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Automation in JSM is a “no-code” capability that only takes a few clicks. Teams can create and customize powerful workflows and eliminate the need to perform manual, repetitive tasks.
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
Read how ServiceRocket has helped customers take advantage of customer-centric ITSM solutions with Atlassian JSM.
Outdated tools limit ITSM growth. They're meant to adapt and improve productivity — but what if they don't? Switch to a more effective tool like Jira Service Management (JSM) to deliver, operate and support exceptional service at high velocity. In this infographic, find out how to use JSM to your advantage by embracing five top ITSM trends.Get the Infographic >
Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.Get the Whitepaper >
Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.watch now >
Ask away, our team is here to help and provide the information you need. We've got your back!CONTACT US
Jira Software is a versatile project and issue tracking tool built specifically for software teams, while Jira Service Management (JSM) is built on the Jira platform and tailored for service management and customer service. JSM incorporates additional service management-specific features such as service desk, SLA management, and customer portals, making it ideal for handling service requests, incidents, and other ITSM processes. It aligns with ITIL practices and emphasizes customer communication. Jira (Software), on the other hand, is more broadly focused on project management and software development. The choice between them depends on the organization's primary needs, with JSM catering mostly to IT service and support teams. Jira Service Management and Jira Software can be used together for optimal collaboration benefits.
Short answer: Yes! JSM offers shorter implementation times, seamless integrations with development tools, and transparent, easy to understand pricing, all while keeping your Business, Dev, and IT objectives aligned on the same platform. With a user-friendly, easy-to-use UI, JSM allows teams to get started quickly.
Jira Service Management licensing prices are based on the number of “agents” (users able to edit/work on requests). Customers (users submitting requests) can access the product for free and do not need a license. Additionally, there are three different plans for JSM on Cloud: Standard, Premium, and Enterprise, each providing varying levels of features and capabilities. The chosen edition influences the overall cost, with Premium and Enterprise editions offering additional functionalities.
Jira Service Management is always free for small teams with up to 3 agents and minimal service desk needs.
As a Platinum Solution Partner, ITSM Specialized partner, and trusted collaborator with Atlassian for over two decades, an implementation partner such as ServiceRocket brings a wealth of knowledge, and a proven track record in delivering successful JSM solutions. At ServiceRocket, we recognize that every organization has unique needs, and we excel at tailoring JSM solutions to fit your business seamlessly. From consulting to ongoing support and maintenance, ServiceRocket offers comprehensive end-to-end assistance. Our team of Atlassian experts are here to help you navigate the complexities, provide valuable insights, and address issues effectively. We’ve got your back.
Jira Service Management implementation services refer to the suite of professional services provided by Atlassian Solution Partners to help organizations configure and optimize their JSM instances. The services provided are designed to ensure a smooth and seamless integration of JSM into the organization’s existing infrastructure. ServiceRocket’s software implementation expertise includes migrations, consolidations, integrations, licensing, user training, and managed services.