High-Velocity JSM & ITSM Implementation Services

Streamline operations. Connect teams. Deliver exceptional CX.

Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.

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Atlassian Platinum Solution Partner Enterprise Certificate

Whether you’re a small startup or an enterprise-level company, we meet you where you are, and work together to build end-to-end solutions that are future-proof, scalable and meet your business goals."

Kharisma Moraski
Vice President, Partner and Customer Solutions, ServiceRocket

Bring together IT, Dev, Ops and business teams to streamline decision making and issue resolution - without added cost or complexity.

With 20+ years of Atlassian ecosystem know-how, ServiceRocket's team of Jira experts customize Jira Service Management (JSM) deployments for disciplines across the organization - from HR to legal to facilities and beyond. We standardize tooling so teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.

Our software implementation expertise includes migrations, consolidations, integrations, licensing and managed services.

Our Customers


A successful implementation requires a deep understanding of your company, technologies, processes, integrations and people. That's why we take the time to understand your business and desired outcomes.

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Empower your employees (resolve incidents quickly)

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Save time and money with automation

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Drive collaboration

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Better data and reporting

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Deliver value faster

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Increase customer satisfaction

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Develop better products

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Reduce administrative time and cost

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Manage change effectively

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Facilitate self-service options for customer

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Jira Service Management Features

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request management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

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Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

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Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

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Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

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Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

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Automation in JSM is a “no-code” capability that only takes a few clicks. Teams can create and customize powerful workflows and eliminate the need to perform manual, repetitive tasks.

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Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

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Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.

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Interested in Implementing Other Atlassian Products?

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Jira Work Management

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Jira Align

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Jira Product Discovery

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Atlassian Access

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Interested in Pricing Information for Jira Service Management?


All you need to boost productivity
  • Up to 3 agents
  • Unlimited customers
  • 2 GB file storage
  • 100 email notifications per day


Everything in Free plan, plus:
  • Up to 10,000 agents
  • 250 GB file storage
  • Business hour support
  • Unlimited email notifications


Everything in Standard plan, plus:
  • Advanced incident management
  • Unlimited file storage
  • Asset and configuration management
  • 24/7 support for critical issues


Everything in Premium plan, plus:
  • Enhanced data and analytics
  • Centralized security and administration
  • 24/7 dedicated senior support for all issues

Customer Stories

Read how ServiceRocket has helped customers take advantage of customer-centric ITSM solutions with Atlassian JSM.

Considering a Migration from ServiceNow to JSM?


A Better ITSM Platform for a Better Business

How Atlassian JSM Succeeds Where ServiceNow Falls Short

Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.

Get the Whitepaper >

Revolutionize Service Management with Automation

See firsthand how automation can improve your Jira Service Management with helpful use cases and demos in this exciting ITSM webinar.

watch now >

A Better ITSM Platform for a Better Business: How JSM Succeeds Where ServiceNow Falls Short

Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.

watch now >

Jira Service Management Resources

Guide to Atlassian Intelligence
Guide to Atlassian Intelligence
The Complete Guide to Atlassian for ITSM
The Complete Guide to Atlassian for ITSM
Software Development and IT Teams in Harmony
Software Development and IT Teams in Harmony
Solving the Painpoints of Traditional ITSM Upgrades
Solving the Painpoints of Traditional ITSM Upgrades
Wave Report
The Forrester Wave™: Enterprise Service Management
Wave Report
The Forrester Wave™: Enterprise Service Management
Unlocking the Power of Asset Management in Your ITSM Practices
Unlocking the Power of Asset Management in Your ITSM Practices
The State of Incident Management Report 2023
The State of Incident Management Report 2023

Migrate to Cloud and
Transform your Business

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Scale Faster and More Affordably
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Increase Profits and Lower Costs
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Improve Speed and Performance
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Increase Team Productivity
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Stay Secure as you Scale
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Future-proof Against competitive Forces
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Interested in a free Fit4Cloud assessment?

Let's talk

Frequently Asked Questions (FAQs)

Have any questions?

Ask away, our team is here to help and provide the information you need. We've got your back!

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Jira Software is a versatile project and issue tracking tool built specifically for software teams, while Jira Service Management (JSM) is built on the Jira platform and tailored for service management and customer service. JSM incorporates additional service management-specific features such as service desk, SLA management, and customer portals, making it ideal for handling service requests, incidents, and other ITSM processes. It aligns with ITIL practices and emphasizes customer communication. Jira (Software), on the other hand, is more broadly focused on project management and software development. The choice between them depends on the organization's primary needs, with JSM catering mostly to IT service and support teams. Jira Service Management and Jira Software can be used together for optimal collaboration benefits.

Short answer: Yes! JSM offers shorter implementation times, seamless integrations with development tools, and transparent, easy to understand pricing, all while keeping your Business, Dev, and IT objectives aligned on the same platform. With a user-friendly, easy-to-use UI, JSM allows teams to get started quickly.

Jira Service Management licensing prices are based on the number of “agents” (users able to edit/work on requests). Customers (users submitting requests) can access the product for free and do not need a license. Additionally, there are three different plans for JSM on Cloud: Standard, Premium, and Enterprise, each providing varying levels of features and capabilities. The chosen edition influences the overall cost, with Premium and Enterprise editions offering additional functionalities.

Jira Service Management is always free for small teams with up to 3 agents and minimal service desk needs. 

As a Platinum Solution Partner, ITSM Specialized partner, and trusted collaborator with Atlassian for over two decades, an implementation partner such as ServiceRocket brings a wealth of knowledge, and a proven track record in delivering successful JSM solutions. At ServiceRocket, we recognize that every organization has unique needs, and we excel at tailoring JSM solutions to fit your business seamlessly. From consulting to ongoing support and maintenance, ServiceRocket offers comprehensive end-to-end assistance. Our team of Atlassian experts are here to help you navigate the complexities, provide valuable insights, and address issues effectively. We’ve got your back.

Jira Service Management implementation services refer to the suite of professional services provided by Atlassian Solution Partners to help organizations configure and optimize their JSM instances. The services provided are designed to ensure a smooth and seamless integration of JSM into the organization’s existing infrastructure. ServiceRocket’s software implementation expertise includes migrations, consolidations, integrations, licensing, user training, and managed services.

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