Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.
Whether you’re a small startup or an enterprise-level company, we meet you where you are, and work together to build end-to-end solutions that are future-proof, scalable and meet your business goals."
Bring together IT, Dev, Ops and business teams to streamline decision making and issue resolution - without added cost or complexity.
With 20+ years of Atlassian ecosystem know-how, ServiceRocket's team of Jira experts customize Jira Service Management (JSM) deployments for disciplines across the organization - from HR to legal to facilities and beyond. We standardize tooling so teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.
Our software implementation expertise includes migrations, consolidations, integrations, licensing and managed services.
A successful implementation requires a deep understanding of your company, technologies, processes, integrations and people. That's why we take the time to understand your business and desired outcomes.
Empower your employees (resolve incidents quickly)
Save time and money with automation
Drive collaboration
Better data and reporting
Deliver value faster
Increase customer satisfaction
Develop better products
Reduce administrative time and cost
Manage change effectively
Facilitate self-service options for customer
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Automation in JSM is a “no-code” capability that only takes a few clicks. Teams can create and customize powerful workflows and eliminate the need to perform manual, repetitive tasks.
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.
See firsthand how automation can improve your Jira Service Management with helpful use cases and demos in this exciting ITSM webinar.
Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.
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