High-Velocity JSM & ITSM Implementation Services

Streamline operations. Connect teams. Deliver exceptional CX.

Break down information silos and build modern, customer-centric IT Service Management (ITSM) solutions with Atlassian's Jira Service Management (JSM). We can help make it happen.

Illustration representing Migration Databases
Atlassian Platinum Solution Partner Enterprise CertificateAtlassianITSM Specialized Blue badgeAtlassian Cloud Specialized Blue Badge
open quotation marks

Whether you’re a small startup or an enterprise-level company, we meet you where you are, and work together to build end-to-end solutions that are future-proof, scalable and meet your business goals."

Kharisma Moraski photo
Kharisma Moraski
Vice President, Partner and Customer Solutions, ServiceRocket

Bring together IT, Dev, Ops and business teams to streamline decision making and issue resolution - without added cost or complexity.

With 20+ years of Atlassian ecosystem know-how, ServiceRocket's team of Jira experts customize Jira Service Management (JSM) deployments for disciplines across the organization - from HR to legal to facilities and beyond. We standardize tooling so teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.

Our software implementation expertise includes migrations, consolidations, integrations, licensing and managed services.

Our Customers


A successful implementation requires a deep understanding of your company, technologies, processes, integrations and people. That's why we take the time to understand your business and desired outcomes.

empower  icon yellow

Empower your employees (resolve incidents quickly)

two arrows circled with cog icon yellow

Save time and money with automation

partner exchange icon yellow

Drive collaboration

data report  icon yellow

Better data and reporting

clock fast  icon yellow

Deliver value faster

customer satisfaction icon yellow

Increase customer satisfaction

trophy  icon yellow

Develop better products

scale icon yellow

Reduce administrative time and cost

change  icon yellow

Manage change effectively

selfservice  icon yellow

Facilitate self-service options for customer

contact us

Jira Service Management Features

Bubble dialog icon yellow

request management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

traffic cone  icon yellow

Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

exclamation in yellow circle

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

arrows in circle icon yellow

Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

briefcase icon yellow

Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

automatic  icon yellow


Automation in JSM is a “no-code” capability that only takes a few clicks. Teams can create and customize powerful workflows and eliminate the need to perform manual, repetitive tasks.

two cogs icon yellow

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

book open  icon yellow

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.

contact us

Interested in Implementing Other Atlassian Products?

Jira  logo blue


Confluence  logo blue


Jira Work Management logo blue

Jira Work Management

Jira Align  logo blue

Jira Align

trello logo blue


Opsgenie  logo blue


Bitbucket logo blue


Atlas logo blue


Jira Product Discovery logo blue

Jira Product Discovery

Statuspage logo blue


Sourcetree logo blue


Bamboo logo blue


Fisheye logo blue


Crucible logo blue


atlassian logo blue

Atlassian Access

Atlassian Beta Beacon logo


Crowd  logo blue


Compass  logo blue


contact us

Interested in Pricing Information for Jira Service Management?


All you need to boost productivity
  • Up to 3 agents
  • Unlimited customers
  • 2 GB file storage
  • 100 email notifications per day


Everything in Free plan, plus:
  • Up to 10,000 agents
  • 250 GB file storage
  • Business hour support
  • Unlimited email notifications


Everything in Standard plan, plus:
  • Advanced incident management
  • Unlimited file storage
  • Asset and configuration management
  • 24/7 support for critical issues


Everything in Premium plan, plus:
  • Enhanced data and analytics
  • Centralized security and administration
  • 24/7 dedicated senior support for all issues

Considering a Migration from ServiceNow to JSM?


A Better ITSM Platform for a Better Business

How Atlassian JSM Succeeds Where ServiceNow Falls Short

Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.

Get the Whitepaper >Get the Whitepaper >

Revolutionize Service Management with Automation

See firsthand how automation can improve your Jira Service Management with helpful use cases and demos in this exciting ITSM webinar.


A Better ITSM Platform for a Better Business: How JSM Succeeds Where ServiceNow Falls Short

Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.

Jira Service Management Resources

State of Incident Management Report 2023
State of Incident Management Report 2023
Unlocking the Power of Asset Management in your ITSM practices
Unlocking the Power of Asset Management in your ITSM practices
Solving The Pain Points Of Traditional ITSM Upgrades
Solving The Pain Points Of Traditional ITSM Upgrades

Migrate to Cloud and
Transform your Business

graph going up icon yellow
Scale Faster and More Affordably
dolar sign  icon yellow
Increase Profits and Lower Costs
speedometer  icon yellow
Improve Speed and Performance
graph going up icon yellow
Increase Team Productivity
shield with check  icon yellow
Stay Secure as you Scale
autorenew icon yellow
Future-proof Against competitive Forces
cloud with arrow upward

Interested in a free Fit4Cloud assessment?


Recommended Solutions