Blog

April 17, 2025

Rovo for Everyone: AI Is Now Integrated Into Your Atlassian Tools. Here's How to Maximize Value

Rovo AI is now included in Atlassian Premium and Enterprise plans. Learn how ServiceRocket's assessment helps organizations move beyond mere access to achieve measurable ROI through strategic implementation and workflow optimization.

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July 16, 2024

Accelerating technology adoption and why you need to care

Explore how businesses can thrive in a rapidly changing world by leveraging technology for increased efficiency, collaboration, and profitability. Learn why many organizations struggle with tech adoption and discover strategies to overcome resistance, improve digital capabilities, and ensure employee well-being in hybrid work environments.

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April 10, 2024

Introducing Secure Notes for JSM: Transforming Sensitive Data Management in HR and IT

Discover Secure Notes for JSM: Your solution for secure HR and IT data sharing. Streamline workflows with end-to-end encryption.

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Under the Dome

Culture & Values

March 5, 2021

Happy 20th Anniversary, ServiceRocket!

As we celebrate our twentieth year, our rocket's trajectory is intercontinental and still going.
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Under the Dome

Culture & Values

March 5, 2021

Rocketeer Close Up: Hanis Suhailah

What do plants and customer support have in common? We asked our lead of support services and plant aficionado.
Under the dome
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Culture & Values

March 4, 2021

We’ve Made the Most of Life in Lockdown

COVID shifted our global culture at ServiceRocket, prompting us to strengthen ourselves and our business.
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Atlassian

How-to

October 13, 2020

Jira Tips: Cascading Select Fields and the Evolution of Jira

Almost 15 years ago, Jira custom fields feature was introduced. Different types of custom fields evolved, gradually improving how they displayed their data and how they could be used in searches.
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Atlassian

How-to

September 28, 2020

The Safest Way To Inject CSS/HTML/Javascript to Confluence Pages

User Macros are the most powerful, safest and most configurable option for single-page applications of CSS/Javascript.
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Atlassian

IT Service Management

September 28, 2020

5 of the Best SLA Metrics of High Performing Service Desks

In this post, I list and describe five service level agreement metrics that a high-performing service desk should measure regularly.
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Atlassian

How-to

July 26, 2019

How to monitor Atlassian apps in real-time without expensive APM tools

There’s an old saying, “what gets measured gets managed.” And when managing mission-critical work, it’s imperative to constantly measure the performance of the systems that enable that work.
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Atlassian

How-to

February 13, 2019

Renaming Users: How We Almost Broke Confluence and Jira

How change our login format from usernames (which we have been using for the past decade or so), to email address (appending @servicerocket.com).
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Atlassian

How-to

December 10, 2018

How Jira REALLY Handles Incoming Mails (This will surprise you!)

Recently, one of our consultants here in ServiceRocket created this Trivia game to help us understand how Jira handles incoming emails.
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Atlassian

How-to

November 21, 2018

How to Setup Atlassian Access And Integrate With Okta in Less Than 8 Minutes

Atlassian Access is a new Identity Management on Cloud released just recently, to replace the Identity Manager.
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Atlassian

IT Service Management

June 11, 2018

5 Tips to design your Groups and Request Types in Jira Service Management

So you’re new to Jira Service Desk or you’ve been using it for a while and you need to optimize it.
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Apps

January 31, 2017

5 Business Benefits of Integrating Confluence and Jira

Getting Confluence and Jira talking to each other brings many benefits to business leaders, not just developers.
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