The Challenge

‍This risk-sensitive investment management firm sought to incorporate the Atlassian Suite across their business to improve efficiency. Their goal was to find a trusted Atlassian Partner to transition their Intranet to Confluence, shift project management to Jira and manage client-facing websites that were supported by code created with Bitbucket. 

As Atlassian tools became central to the company’s operations, they also required a knowledgeable team to support applications, especially during upgrades. 

The Solution

The client turned to ServiceRocket for the initial implementation and has been doing so ever since. This ASX-listed firm’s  internal collaboration is now backed by ServiceRocket implementation, training, support and ongoing knowledge sharing. 

When new migration projects arose, they relied on ServiceRocket’s team of Atlassian Suite experts to perform regular upgrades, provide product advice and make sure the platform was stable. 

As new apps were added to its core platforms, the client’s license renewal process became more complex. ServiceRocket aligned licenses to one single renewal date which saved time and simplified ongoing license renewals. 

Project Outcomes 

+ Implementation of widely adopted tools that facilitate collaboration 

+ Risk-free upgrades that enable stakeholder productivity 

+ Knowledge sharing and frequent communication that enables team problem-solving