How Adobe Leveraged Jira for a Public Issue Tracker

Adobe turned to ServiceRocket when they needed a JIRA-based public-facing issue tracking system designed, constructed and implemented on a short timeline. In ServiceRocket, Adobe found a trusted partner for Atlassian services and consulting that could last.

How Adobe Leveraged Jira for a Public Issue Tracker

Adobe turned to ServiceRocket when they needed a JIRA-based public-facing issue tracking system designed, constructed and implemented on a short timeline. In ServiceRocket, Adobe found a trusted partner for Atlassian services and consulting that could last.

About Adobe Flex

Adobe® Flex™ is a cross platform, open source framework for creating rich Internet applications that run identically in all major browsers and operating systems. Flex enables developers to create personalized, multimedia-rich applications that dramatically enhance user experience, revolutionizing the way people interact with the web.

The Challenge

When Adobe first announced plans to move the development of Flex to an open source model, it included a Jira bug and issue tracking system for the highly-anticipated launch. Working with an aggressive timeline, Adobe turned to ServiceRocket to help with this immense task. 

The Solution

With a proven track record for delivering Atlassian-based systems worldwide, ServiceRocket took on the migration of existing bug records from various Adobe systems into a customized, public-facing Jira. The new systems would be used by hundreds of internal Adobe engineers as well as external developers and future users of the Flex open source project. 

ServiceRocket worked closely with Adobe throughout the project, both onsite and remotely. Together, the team successfully designed, implemented and constructed the customized Jira-based public-facing issue tracking system and did so extremely quickly,  taking just six weeks to roll out the solution to 100+ internal Adobe developers. 

Adobe Flex makes use of numerous custom Jira workflow actions and plugins designed by ServiceRocket, including a unique integration with Adobe’s infrastructure.

Adobe® Flex™ (now Apache Flex) is a cross platform, open source framework for creating rich Internet applications that run identically in all major browsers and operating systems.

Business Outcomes

  • Implementation and construction of a new Jira-based issue tracking system 
  • Successful migration from various systems to customized public-facing Jira system
  • Quick turnaround for project completion.

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