Qantas was voted Australia's favorite domestic and international airline at the 2015 TripAdvisor Travelers' Choice Awards.


Aviation & Aerospace

Company Size

5001+ Employees

ServiceRocket +

How ServiceRocket Helped Qantas Adopt the Atlassian Toolset

The IT team at Qantas needed an Atlassian expert to help move JIRA and Confluence to the cloud. They chose ServiceRocket to help with this migration, and continue to rely on ServiceRocket to drive adoption of Atlassian software across the enterprise. Since their initial scope-of-work, Qantas has relied on ServiceRocket as a strategic Platinum Expert Partner for a wide variety of Atlassian needs.

The Challenge

Qantas is constantly upgrading hardware and infrastructure that keep its service operations current and competitive. A long-time Jira user, the airline decided to move Confluence, its software and integrated knowledge management tool, from a self-hosted AWS server to a dedicated hosting solution called Qantas Cloud Platform (QCP). 

But not all migrations are simple or straightforward. Qantas needed a reliable partner to  deliver each teams’ specific requirements using a customer-centric approach that reflected their own dedication to customer service. 

The Solution

ServiceRocket’s extensive expertise in the Atlassian toolset and customer-first approach to infrastructure modernization smoothly enabled the transition. Working with ServiceRocket’s Australia-based crew, Qantas experienced a seamless migration—from requirements gathering and planning through deployment—with training that brought teams up to speed with the new tools. 

Today, the Atlassian collaboration suite is foundational for Qantas developers and business teams; the combination of easy access and efficient workflow ensures timely task completion. The airline continues to rely on ServiceRocket to drive adoption of Atlassian software across the organization, including strategic guidance for a wide variety of needs.

As the third oldest airline in the world, Qantas Airways is the flag carrier of Australia and has served customers with domestic and international flights for over eight decades.

Business Outcomes 

  • Migration of self-hosted servers to managed hosting in AWS.
  • A more consistent set of tools across teams and departments.
  • A staged rollout that minimized interruptions.
  • Ongoing post deployment training to drive user adoption.

ServiceRocket has proven repeatedly to have the knowledge, expertise and customer-first approach to complex technology challenges that let us know they’re the rock to lean on
Quotation mark in turquoise
Jared Winter
Application Analyst | Application Centre of Excellence
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