Customer Stories

January 8, 2024

Solutions that Improve Regional Support Performance

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.

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Software/Technology

Atlassian Products

January 18, 2024

ServiceRocket Delivers a Knowledge Sharing Network for Yilgarn Infrastructure

Yilgarn contacted ServiceRocket for help implementing Atlassian Confluence and JIRA to become their knowledge-sharing network and enterprise issue tracking system. They needed to import existing business data and get the new software platforms up and running in a very short period of time.
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Software/Technology

Confluence

March 1, 2024

How VMware Uses Add-ons in Confluence to Align Teams

When VMware needed custom JIRA add-ons to help the flow of internal operations, they trusted ServiceRocket. ServiceRocket quickly delivered a unique solution that helps managers keep their teams in sync.
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Health & Fitness

Managed Services

January 9, 2024

Solutions that Use Health Checks for Improvement

When a prominent athletic retail company renewed their Atlassian Managed Services support contract with ServiceRocket, they expanded the scope of the new contract to focus on high-priority items identified as part of a health check. The agile development work allowed them to quickly respond to changing market conditions and increase their Jira usage.
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Software Security

JSM

January 9, 2024

Solutions that Solve Software Authorization Issues

This software company needed an authorization solution to give people access to only what they needed. They turned to ServiceRocket to set up a system to submit access requests by integrating Jira Service Management (JSM) and multiple APIs with Slack for advanced authentication processes.
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Education

Managed Services

January 10, 2024

Solutions that Simplify Enterprise Operations

This company builds confidence in students everywhere as a leading global provider of educational course materials, eTextbooks and online learning that serve post-secondary institutions, K–12 schools and libraries.
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Consulting & Risk Management

Jira

January 9, 2024

Solutions that Simplify Complex Cloud Migrations

A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.
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Technology and Innovation

Managed Services

January 1, 2024

Solutions that Save Processing Time and Money

A Fortune 500 technology and innovation company — already partnered with ServiceRocket for Atlassian migrations — needed help scaling their use of Atlassian as they brought on more users and teams.
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Communications Technology

JSM

January 9, 2024

Solutions that Revamp JSM Business Processes

A mobile phone operator faced a major challenge due to a data breach in their on-prem environment. Seeking a resolution, they turned to ServiceRocket for support in rebuilding their processes on Jira Service Management (JSM) Cloud.
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Communications Technology

Tech-Support Services

January 11, 2024

Solutions that Restructure Support Teams

Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.
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Scientific Research

Jira

January 9, 2024

Solutions that Remove Jira Admin Overhead

This leading scientific research facility focuses on making sustainable energy and a healthier environment a reality for all. In-house research conducted in one-of-a-kind facilities serves to expand scientific research. 
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Gaming

Jira

January 10, 2024

Solutions that Reduce Jira Admin Workloads

This video game publisher is responsible for some of today's most innovative and well-known game brands. Their elite staff generates a growing collection of critically recognized games across PC, console and mobile platforms.
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Software/Technology

Managed Services

January 8, 2024

Solutions that Reduce Regional Response Times

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.
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