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Adoption blog
Managed Services
June 21, 2023
4.5 min
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Unlock the Potential of Your Atlassian System Administration with Managed Services for Atlassian

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In today’s fast-paced digital world, businesses need to be agile and innovative. That's why Atlassian has become a go-to choice for those seeking to streamline processes and improve productivity. However, as the complexity of software systems grows, so does the need for effective system administration. That’s where managed services come in.

In this blog, we will outline the most common Atlassian system administration challenges and the services, benefits and outcomes of working with a managed services provider (MSP) like ServiceRocket. To get started, let's explore the top three challenges of managing an Atlassian stack.

Challenge #1: The Hidden Cost of Ownership

With businesses and priorities ever-changing, tools constantly evolving and the staffing challenges these entail, there is a hidden cost of ownership. The investments of money and time take valuable resources from your vision. 

Challenge #2: Third-Party Integrations

An article by BusinessWire on the Atlassian ecosystem identified that 70% of the respondents cited integrating Atlassian with third-party applications as their top challenge in their effort to create a seamless experience for their users. 

Challenge #3: User Adoption

The 2021 State of Atlassian report identified that while adoption has improved, 45% felt they lacked automation capabilities and-adequate skills. Additionally, 39% felt that a lack of budget was the main barrier to user adoption.

How Managed Services Help

If you're looking to overcome these challenges, managed services can be a great option. By providing end-to-end system administration, managed services help resolve each of the challenges mentioned above and more. 

Managed services providers like ServiceRocket can help improve user adoption by offering training and support and assisting with selecting, installing and maintaining third-party integrations. They ensure that everything is properly configured and integrated with Atlassian tools while saving on costs through proactive maintenance and flexible staffing solutions. But there's more to managed service providers than just that. Let's explore this further.

What are Managed Services? 

Managed services are when a company outsources the job of maintaining and predicting what they need for different processes and functions. They can help the company run more smoothly and save money by reducing the number of employees they hire directly.

At its core, managed services are designed to assist with varying technical duties, including:

  • Application administration (including system monitoring and upgrades)
  • Automating DevOps processes
  • Implementation
  • Integrations
  • Migrations
  • Consolidation of instances and apps
  • ITSM support and management
  • Licensing
  • Best practices
  • Networks and infrastructure

The managed services industry is a large and growing global business with a market size expected to grow to $354 billion by 2026, up from $243 billion in 2021. In addition, Clover Infotech reports:

What is a Managed Services Provider? 

Gartner defines a managed services provider, or MSP, as an entity that delivers services like those mentioned above via ongoing and regular support and active administration on the server, data center or cloud. These services are typically offered remotely and work to support the client's technology infrastructure and applications.

MSPs usually operate on a subscription model, where the client pays a regular fee for ongoing support and maintenance without investing in their internal resources.

By partnering with an MSP, organizations can benefit from a range of services designed to help them optimize their technology infrastructure and applications while reducing the burden on their internal staff and focusing on their core product and vision. 

What are ServiceRocket’s Managed Services for Atlassian?

Simply put, what ServiceRocket does comprises all the managed services tasks mentioned earlier, specifically for the business-critical Atlassian ecosystems requiring Atlassian-certified expertise.  

Designed to support and enhance the functionality of Atlassian's stack, ServiceRocket’s Managed Services typically include system administration — like ongoing support, monitoring maintenance, consulting and training. 

By partnering with an MSP like ServiceRocket for these tasks, organizations can free up their internal resources to focus on more strategic activities. This will help ensure that their mission-critical Atlassian tools operate at peak performance.

Simply put, with ServiceRocket: when work flows, productivity follows. 

What are the benefits of having a Managed Services Provider?

Whatever your IT or online business entails, your managed service provider will design, install, update and optimize it for you. This lets you focus solely on your business.

According to The Indiana Data Center, of the organizations that opt-in to managed services,

In addition, companies that partner with a managed services provider like ServiceRocket can see these additional benefits:

Why You Should Partner with a Managed Service Provider

Agility is crucial for any business. Unused or old technologies often hamper a business’s ability to respond, making demonstrating the ROI difficult. Partnering with an MSP might just be the solution to this problem. 

For example, a survey by Ace concluded that over 70% of organizations, irrespective of server, data center or cloud platform, agreed that:

Get the Most Out of Your Atlassian System Administration

Managed services for Atlassian offer organizations a comprehensive solution for managing their Atlassian tools, from system administration to custom development. As Atlassian continues to be an essential player in the software industry, having the right expertise at the right time is crucial for business agility.

Working with an Atlassian-certified partner like ServiceRocket to manage the system administration of your Atlassian stack can maximize your value and ensure you are getting the most out of your investment. 

As your most reliable partner, ServiceRocket meets you where you’re at and always delivers peace of mind. As a platinum solution partner with over 20 years of Atlassian experience, we can handle all of your Atlassian needs. Whether it’s on-demand system administration, mission-critical configuration, third-party integration or custom development, we’ve got your back.

Let ServiceRocket’s Atlassian-certified managed services experts help you run your Atlassian tools at scale.

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