ServiceRocket wordmark logo void blue
Our Services
Tech ServicesPlatform Services
Who We AreCareers
Resources

Resources

In-Person Events

Join your peers and industry experts at ServiceRocket events around the world.

Webinar Events

Sign up to learn from industry experts in our innovative Webinars.

Blog

Get the latest insights into Atlassian tools, solutions, and best practices.

Customer Stories

Hear from Industry leaders who are accelerating their growth with ServiceRocket.

App Documentation

Get your apps up and running in no time.

What's New

Bridging the gap between Dev and Ops with Jira Service Management
Learn more
28/10/2025 8:30 AM
Bridging the gap between Dev and Ops with Jira Service Management
Register here
UTS Honours ServiceRocket Founder and CEO Rob Castaneda with UTS Fellowship Award
Get the full story

Global Airline Unblocks Cloud Migration with Atlassian Forge
See how they did it
ServiceRocket Celebrates 20 Years in Southeast Asia
Discover Our Story
Southeast Asia ServiceRocket Anniversary Logo
Link Four
Link FiveLink SixLink Seven
Contact us
Blog | Jira Administration Tips: Customizing Your Email Notifications
www.servicerocket.com/resources/jira-administration-tips-customizing-your-email-notifications

Jira Administration Tips: Customizing Your Email Notifications. A great feature in Jira is the ability to set email notifications when issues are created and updated because anyone who needs to know something can be notified when it happens. Share via.…

Blog | How Jira REALLY Handles Incoming Mails (This will surprise you!)
www.servicerocket.com/resources/how-jira-really-handles-incoming-mails-this-will-surprise-you

User emails to. jira@cloud.com. for a ticket created with subject "TEST 123". User then forwards same email but only to. jsd@cloud.com. with same subject "TEST 123". What happens to the 2nd forwarded email to. jsd@cloud.com. and why?…

Blog | ServiceRocket is Honored as a Top Workplaces 2023
www.servicerocket.com/resources/servicerocket-is-honored-as-a-top-workplaces-2023

ServiceRocket is Honored as a Top Workplaces 2023. This award from San Francisco Bay Area Top Workplaces reflects the authentic feedback of Rocketeers. Kudos, everyone! Share via. ServiceRocket has been awarded as a.…

Blog | ServiceRocket Is Recognized as 2023 Top Atlassian Services Company
www.servicerocket.com/resources/servicerocket-is-recognized-as-2023-top-atlassian-services-company

ServiceRocket Is Recognized as 2023 Top Atlassian Services Company. CIO Review awards ServiceRocket’s 20+ years of Atlassian experience and its role in helping grow the Atlassian ecosystem. Share via.…

Salesforce for Miro by ServiceRocket
www.servicerocket.com/miro/miro-apps/salesforce-for-miro

Easily import key Salesforce objects like Opportunities, Contacts, and Accounts into Miro. Facilitate better team coordination and deeper insights throughout the sales cycle with a visual and interactive integration. Consistency across platforms.…

Blog | How to Setup Atlassian Access And Integrate With Okta in Less Than 8 Minutes
www.servicerocket.com/resources/how-to-setup-atlassian-access-and-integrate-with-okta-in-less-than-8-minutes

You need to have at least 1 email using that domain, e.g. admin@johndoe.com. Steps. 1.1 Setup and Domain Verification. Sign up for a JIRA/Confluence trial via. https://www.atlassian.com.…

Blog | 5 Tips to design your Groups and Request Types in Jira Service Management
www.servicerocket.com/resources/5-tips-to-design-your-groups-and-request-types-in-jira-service-desk

I’ll just send an email…” Based on my experience with numerous customers, I have found there are five actions you need to take to get your Groups and Request Types right, so you can have a successful Jira Service Management implementation.…

Blog | Empower Your Sales Teams and Their Rituals with Salesforce for Miro
www.servicerocket.com/resources/empower-your-sales-teams-and-their-rituals-with-salesforce-for-miro

By connecting Salesforce (where sales reps live) with Miro (the visual workspace for innovation), your team can share account history and sales activity in Miro, creating a more dynamic starting point for account planning and mapping.…

ServiceRocket | Privacy Policy Effective December 1 2022
www.servicerocket.com/legaldocs/privacy-policy-effective-december-1-2022

Email address. Phone number. Organization name. Credit/Debit Card Information.…

ServiceRocket | Privacy Policy Effective 2023.10
www.servicerocket.com/legaldocs/privacy-policy-october-2023

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website.…