Executive Series
10/28/2025
28/10/2025
•
8:30 am
AEST
|
•
•
Sydney, Australia

Bridging the Gap between Dev & Ops with Jira Service Management

Enterprises face increasing pressure to deliver seamless digital experiences while maintaining reliability and speed. Yet too often, Development and Operations work in silos, slowing incident response, complicating change management and creating visibility gaps.

Join us for our Executive Series breakfast where Mark Edwards, Principal Partner Solutions Architect ITSM, Atlassian and Rob Castaneda, Founder & CEO ServiceRocket will explore how Jira Service Management (JSM) empowers leaders to bridge the Dev and Ops divide.

Mark will also provide insights into the latest JSM updates and the roadmap ahead.

Why attend?

  • Shared visibility, less friction
    JSM runs on the same common platform as Jira Software, giving Dev and Ops teams a unified view of work, incidents and priorities.
  • Faster incident resolution
    Link service tickets directly to development work items, centralise alerts and automate workflows that bring developers into the loop immediately.
  • What’s new with JSM

Who should attend?

This session is tailored for technology executives and IT leaders seeking to:

  • Drive agility without sacrificing control
  • Reduce operational silos and bottlenecks
  • Deliver reliable, faster customer outcomes

Reserve your seat today and discover how Jira Service Management can transform the way your teams work together.

‍

Sydney, Australia

October 28, 2025 8:30 AM
Register now

Register now

When

|

AEST

Tuesday
,
Oct 28
28 Oct
8:30 am
AEST

When

|

,

Where

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Address

477 Pitt Street, Haymarket NSW 2000, Sydney

Cuándo

,
28
de
8:30 am
AEST

Dónde

477 Pitt Street, Haymarket NSW 2000, Sydney
The Collider Space, Stone & Chalk ScaleUp Hub

Dirección

477 Pitt Street, Haymarket NSW 2000, Sydney

Jumpstart with these highlights

Empieza con estos cortos destacados

Sydney, Australia

Speakers

Mark Edwards

Mark Edwards

Principal Technical Architect ITSM, Atlassian
Mark Edwards, Principal Technical Architect ITSM, is part of the Partner Solutions Acceleration Team and assists Partners and Customers in accelerating their ITSM journey. He has worked in the banking industry in South Africa, implementing Enterprise Systems Management solutions. With over 10 years of experience at IBM, he emigrated to Australia in 2017. Mark has spent most of his career in pre-sales consulting on Service Management and Managed Services
Rob Castaneda

Rob Castaneda

CEO & Founder, ServiceRocket
Rob is the Founder and CEO of ServiceRocket and is very hands-on. Together with his team, he's worked on some of the most exciting and unique solutions delivered with Atlassian, Miro and other technology around the world. Born in Sydney, and based in Silicon Valley, Rob gets out of bed each day aspiring to be the most reliable partner in the acceleration of growth for ServiceRocket's customers, partners and Rocketeers and works closely with the University of Technology, Sydney.

Speakers

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Highlights from previous events

Momentos destacados de eventos pasados

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