Jira Administration Part 1 (Cloud)

Admin Training

This course will give you the foundations necessary to set up a new Jira site for your organization, configure projects and set permissions, and know important jira administrator best practices and responsibilities

Atlassian Service Request Management Essentials

Admin Training

In this course, you will learn how to create a self-service knowledge base, automate common tasks, and use best practices to improve your service request management process. With hands-on experience, you will learn using Jira Service Management, including Assets for asset management — along with Confluence for knowledge management. Also will learn how to create and interpret Jira Service Management reports to gain insights for improving the process.

Developing custom apps with Atlassian’s Forge: Fundamentals

Admin Training

In today's competitive business landscape, it's more important than ever to have the right tools to streamline your operations and gain a competitive edge. Leverage Atlassian's secure, reliable, and scalable Forge app development platform to build custom apps that provide you with the functionality you need to automate tasks, improve efficiency, and solve specific business needs. This live training session is designed to furnish you with the essential knowledge and skills required to craft bespoke apps for your business. It serves as an introductory exploration into the fundamental aspects of Atlassian's Forge platform, emphasizing its key principles, main components, and practical experience in developing your first Forge app.

Getting More from Jira Workflows-

This course helps you improve your team’s processes by creating custom workflows. You’ll learn advanced workflow features like conditions, validators, post functions, triggers, and status and transition properties. You’ll also learn how to deal with complex workflow requirements and learn best practices for creating and managing workflows.

Managing Jira Service Projects (JSM)

Admin Training

A good service desk helps your service team resolve customer requests fast and even helps customers self-service immediately. This live team training will get your team up to speed configuring and branding customer portals, creating queues and SLAs for service teams, using a linked knowledge base, adding participants, and automating service projects. There’s also a variety of business use cases to understand best practices for each topic.

Introduction to Jira Miscellaneous Workflow Extensions (JMWE)

End-user Training

The Jira Miscellaneous Workflow Extensions (JMWE) app for Cloud, extends the workflow capabilities of your Jira instance by providing additional Conditions, Validators and Post Functions that can be configured. In this training course you will learn the basics of the extra workflow capabilities that are now possible. This will give you the foundational knowledge to design and implement more complex business requirements into your Jira workflows.