Customer Education is a strategic business function. It’s not just an activity you perform. If you’re delivering training or writing articles, those are activities, not a Customer Education strategy.
In this workshop, our goal is to help you:
• Align your education program goals to your business goals
• Understand where your business is at today in meeting your customer's needs
• Create a roadmap to scale your education program as your business grows
Dave is currently the Director of Customer Education at ServiceRocket, working relentlessly to help Customers, Partners, and Team Members alike have passion for Outreach. Part Investigative Journalist, part Teacher, and part Computer Geek, Dave loves to make complex technology easy by learning things the hard way, organizing it, and sharing that knowledge to everyone who needs it in a fun and relatable way.
Dave’s career has spanned many industries. He has been a Laboratory Chemist, a Professor, a Web Developer, a Project Manager, a Business Analyst, and more. Dave’s hobbies have led him to start his own company, play sax in a Blues Band, and even create an art installation at Laumeier Sculpture Park.