Philippines
8/5/2025
5/8/2025
2:00 pm
PHT
|
Taguig

Transforming Service Management: Align, Track, and Unleash Knowledge with Atlassian

Struggling with disconnected service teams, limited visibility, or fragmented knowledge across your enterprise? ServiceRocket invites you to a pivotal 3-hour event to discover how Atlassian's integrated System of Work and powerful product collections transform service management from a challenge into a powerful enabler for growth and productivity, addressing prevalent issues across Southeast Asia.

This exclusive event will empower you to achieve unparalleled operational excellence. Discover how to build service delivery that is truly Aligned, Tracked, and Knowledge-Driven, by learning to:

  • Align Teams & Goals: Break down silos and foster seamless collaboration, ensuring teams (IT, HR, Legal, etc.) work in perfect sync with shared goals through the Atlassian System of Work.
  • Efficiently Track & Optimize: Gain complete visibility into every request and resolution. Learn how Jira Service Management provides seamless ticket tracking, enabling data-driven optimization and swift problem-solving.
  • Unleash Collective Knowledge: Empower self-service and accelerate resolutions by building a robust knowledge-sharing culture. Discover how Confluence acts as your central knowledge hub, amplified by Rovo's AI-driven smart agents for quick, accurate information retrieval.
  • Streamline Workflows with Smart Automation: Explore practical AI use cases, such as Atlassian’s intelligent agents, to simplify repetitive tasks, save costs through app rationalization, and boost overall efficiency.
  • Elevate Service Standards: Leverage real-time data and insights to empower your users with quick answers and elevate your service capabilities from reactive support to proactive value creation.

Taguig

August 5, 2025 2:00 PM
Register now

Register now

When

|

PHT

Tuesday
,
Aug 5
5 Aug
2:00 pm
PHT

When

|

,

Where

8F Menarco Tower, BGC, Taguig City
The Yard

Address

8F Menarco Tower, BGC, Taguig City

Cuándo

,
05
de
2:00 pm
PHT

Dónde

8F Menarco Tower, BGC, Taguig City
The Yard

Dirección

8F Menarco Tower, BGC, Taguig City

Jumpstart with these highlights

Empieza con estos cortos destacados

Taguig

Speakers

Septa Cahyadiputra

Septa Cahyadiputra

Solution Architect, ServiceRocket
A Solution Architect with seven years as technical support engineer and five years as bootcamp program designer, Septa is accredited in Atlassian products, training, onboarding and Miro. He has deep experience in training and onboarding. His interests include back to nature activities and motorcycle touring.
Ian Gil Ragudo

Ian Gil Ragudo

Developer Advocate, Atlassian
Ian focuses on helping Atlassian's Ecosystem developers in their journey to build apps on the Atlassian platform. He can normally be seen supporting developers get started with Atlassian's Forge platform and product REST APIs at in-person workshops and in the Atlassian Developer Community forums. Prior to joining Atlassian, Ian spent ~20 years designing and building software for embedded systems, mobile, and monoliths for both enterprises and startups.
Nelson Asuncion

Nelson Asuncion

ITSM Head, Goldilocks Bakeshop Inc.
Nelson brings over 25 years of extensive experience in IT Service Management and delivery, consistently achieving top-tier SLAs and KPIs across various organizations. A results-oriented leader, he excels at identifying opportunities for process improvement, driving operational efficiency, and cultivating effortless customer experiences.

Speakers

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Highlights from previous events

Momentos destacados de eventos pasados

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