ServiceRocket | Managed Services

Customer Education Services that Accelerate Success - Quickly, Seamlessly & Proactively

IMPROVE CUSTOMER SATISFACTION. INCREASE ADOPTION. BETTER RETENTION.

Are you starting or evolving in your customer education journey? Either way, you can rely on our team to create nimble, customized strategies aligned to your business priorities.

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Customer Education requires a dramatically new way of thinking.

Customer education IS customer success.
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There’s a growing need for customer education programs to prove their value add by driving business outcomes. To do this, programs need to adopt agile methodologies that focus on quickly helping users, rather than teaching software features.

“Our team partnered with ServiceRocket to produce 15 SCORM packages for an on-demand sex education course. Overall, we had a wonderful experience, and are very satisfied with the finished products. Communication was clear throughout the project and we really appreciated the regular check-in meetings. Great work AND on time! Highly recommended.”

Violeta Gonzalez
Digital Learning Manager at Planned Parenthood

“I really enjoyed the class today and am leaving with a clearer picture of how to translate all the #customereducation awesomeness into my unique context. Thanks, ServiceRocket for sharing your expertise!
One big learning I am walking away with is how a maturity model is less linear and more multidimensional in how I can grow and support it. Super helpful!”

Kristin (Schaller) Thompson
‍Product Education at Zartico

“This was an incredible workshop! Thank you ServiceRocket and Team! I am even more excited to begin my new role and use the knowledge I gained from the workshop. I appreciate the lively discussion and the resources you provided. ”

Ashley DeKergeland
‍Senior Manager of Customer Education at Quickbase

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.
We're more than an outsourcing resource. We're your most reliable partner for accelerating growth.

Success Built-In Approach

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ServiceRocket Customer Education Methodology

Key Modules that Scale

Don't see a plan that fits your exact needs? We've thought of that too. Simply select three or more modules to create your own plan.

Discovery and Strategy Workshop

Identify your problems and recommend a success strategy and solution for your education program.

Content Strategy

Develop and build scalable educational content quickly.

Data Analytics and Reporting

Develop measurable data that offers insight into your program.

Credentialing

Build the framework for teams to develop and deploy credentials and certifications.*

*This module does not produce the certificates or credentials for participants.

Change Management

Develop a goals-oriented approach for your organization to achieve positive change with lasting benefits.

Partner Enablement

Develop the “Train the Trainer” framework.

Monetization

Focus on going to market quickly with content that is scalable and drives value.

Instructional Design and Training

Focus on going to market quickly with content that is scalable and drives value.*

*This module is available if required, at additional cost.

Make Your Own Plan »

Retention & Growth Built-in

Benefits to You

Reduce Churn

Faster Go-to-Market

Reduce Technical Support

Scalable

Focus on Value

Improve ROI

Analytics - Data Tied with Business Outcomes

Outstanding Customer Satisfaction

Benefits to Your Customers

Maximize Realized Value

Just-in-Time

Enjoyable Learning Experiences

Always Up-to-Date

Success-Driven

Skills-Oriented
(not just clicks)

Outstanding Customer Experience

Subscription-Based

Flexible Plans that Grow with You

Standard

Get a strategic roadmap for a successful educational program

All you need to achieve your vision

Discovery and Strategy Workshop
Business Objectives and Goals Assessment
Program Recommendations

Professional

Get a customized training solution that’s measurable and scalable

Everything in Standard +

Content Strategy
Sentiment Audit
Data Analytics and Reporting

Premium

Get personalized train-the-trainer coaching that achieves successful outcomes

Everything in Professional +

Credentialing
Change Management
Partner Enablement

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Managed Services for Customer Education

Standard

Professional

Premium

Discovery and Strategy Workshop

Program Analysis and Survey

Strategy Workshop

Business Objectives and Goals Assessment

Program Advisor

Program Recommendations Report

Content Strategy

Content Audit

Sentiment Audit

Content Strategy Workshop

Program Design - Content

Data Analysis and Reporting

Analysis (Data, Stack, Integration)

Report Development

Process and Automation

Credentialing

Training (Credentialing Webinar)

Fundamental Assessment/Analysis - Credentialing and Certification

Credentialing Program Design and Recommendations

Change Management

Organizational Assessment

Training (Webinar)

Enablement

Impact Assessment Survey

Evaluation and Finding

Partner Enablement

Training (Partner Enablement Webinar)

Fundamental Assessment/Analysis - Partner Enablement

Partner Enablement Program Design and Recommendations

Monetization

Training (Monetization Webinar)

Fundamental Assessment/Analysis - Monetization

Monetization Program Design and Recommendations

Instructional Design and Training*

*This module is not included with any plan, but it is available at additional cost if required.

Rapid Educational Content GTM Strategy*

Development of Key Areas of Instruction*

Development of VILT*

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