Customer Education that Makes Customers Experts And Makes Experts Advocates
Whether your education journey is just starting or evolving, our team will create nimble, customized strategies aligned to your business priorities. When customers realize the full potential and value of your products, satisfaction improves, churn reduces, and revenue grows.
Customer Education Requires a Dramatically New Way of Thinking
There's a growing need for organizations that want to deliver customer education programs to focus on speed, value, and most importantly, scale.
We're more than outsourcing resource. We're your partner for accelerating growth.
Customer Education IS Customer Success.
Let us build a custom yet repeatable, data-led education program that increases your ROI. When customers realize the full potential of your products, churn decreases and revenue grows. We mean it when we say - We've got your back.
More than 5000 enterprises around the globe trust ServiceRocket
Our Global Customers
Fact: Customers Who Don’t Learn, Churn
Our customer education services help you achieve success in three ways:
Your product exists for one reason: to deliver value to the customer. Customer education is the equivalent of GPS to your customer. It helps guide them to the value they expect rather than simply giving them a map.
Speed to market is Job 1. Customers are in pain when they’re not sure how to use your product and need help fast.
We can help. Our Customer Education Services Program leverages our trainers’ experience in Agile processes to design, build, and improve content over time, giving you the ability to quickly solve your customer's pains.
Join Dave Derington, Director of Customer Education at ServiceRocket, and Debbie Smith, Director of Customer Education at Checkr, to talk on Product Training & Customer Education, on November 8 in Nashville, Tennessee. Register now to explore key industry themes, examine best practices in customer training, and network as a community!
Key Plan Modules that Scale with Your Growth and Success
Our modules are perfectly paired with our plans to give you the most value for your specific training needs. Still don't see a plan that fits your exact needs? We've thought of that too. Simply select 3 or more modules to create your own plan.
Discovery and Strategy Workshop
Helps identify your problems and recommends a success strategy and solution for your education program.
Helps develop and build scalable educational content quickly.
Data Analytics and Reporting
Helps develop measurable data that offers insight into your program.
Helps build the framework for teams to develop and deploy credentials and certifications*
*This module does not produce the certificates or credentials for participants.
Helps your organization develop a goals-oriented approach to achieving positive change with lasting benefits.
Helps develop the “Train the Trainer” framework.
Helps you take a deep-dive into your organizational goals and expectations for your Customer Education program.
Instructional Design and Training
Helps you focus on going to market quickly with content that is scalable and drives value.*
*This module is available if required, at additional cost.