Surveys for JSM is a seamless, customizable integration that simplifies and improves the process of collecting, measuring and reviewing customer feedback. Customizable survey questions and languages ensure a better customer experience resulting in higher volume, better quality responses.
Tracking Net Promoter Score (NPS), Customer Satisfaction (CSat) and Customer Effort Score (CES) are key to building trust with customers and improving your help desk performance. Improve the customer experience with customizable questions and languages and generate higher volume, better quality feedback.
Easily Track Key Metrics
With automated reporting through REST API to extract data, you can track, measure and analyze the performance of your agents and quickly spot any customer satisfaction trends. Identify response rate and generate tailored reports based on the type and scale of the questions.
In-context review process
The survey response, which lives side-by-side the actual request, provides in-context info to facilitate internal review processes. Assign reviewers, track review status and leave notes for your agents to take action.
ServiceRocket delivers powerful, yet simple-to-use apps with the best customer support in the Atlassian ecosystem. Every day.