ABOUT
What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.
CHALLENGE
Jira product adoption dropped significantly when this event management company underwent internal restructuring. The lack of in-house Jira expertise made it challenging to understand its key features or how to obtain its best value, causing them to consider discontinuing the tool altogether. With these knowledge gaps identified, they turned to ServiceRocket for consulting.
SOLUTION
ServiceRocket held work sessions on Jira Service Management, ITSM best practices, project redesigns and board configurations to educate and collaborate with the company on Jira’s value and potential. ServiceRocket also set up regular health check meetings to maintain a complete view of the company’s needs, including areas to optimize, critical issues and potential threats.
OUTCOME
With ServiceRocket’s guidance and assistance, this ticketing company reestablished open lines of communication, ensuring seamless operations and Jira usage. As their partner of choice, ServiceRocket helped them recommit to Jira and use it to its full potential. By partnering with ServiceRocket, they improved their Jira product adoption and maximized the value of their Atlassian investment by getting the right expertise at the right time.
