ServiceNow to Jira Service Management Migration

Modernize IT operations, reduce technical debt, and lower costs by migrating from ServiceNow to a user-friendly, scalable, cloud-first platform.

Why Leave ServiceNow?

While ServiceNow has its strengths, enterprises are struggling with its complexity, costs and challenging maintenance.

High Costs

Licensing fees and onsite consultants drain the budget.

Technical Debt

Years of heavy customization make upgrades painful.

Siloed Teams

Developers and IT support use different tools leading to inefficient workflows.

Moving data and processes seems risky. However, staying put costs more. ServiceRocket removes the risk.

ServiceRocket provides a safe, proven path to Atlassian Cloud. The solution is not just a "lift-and-shift." It is a transformation

Custom Migration App

ServiceRocket uses proprietary technology to connect directly to ServiceNow to securely move tickets.

Intelligent Mapping

The app maps ServiceNow catalogs directly to JSM request types. Nothing gets lost in translation.

Historical Data

ServiceRocket moves over comments, attachments, and approvals so that teams have full context.

Preview the move

Before the move, ServiceRocket runs a test with the app so that one can see what the data looks like in the new system.

ServiceRocket follows a clear, step-by-step methodology to ensure business continuity.

1. Discovery

Workshops identify what needs to move and what needs to improve.

2. Design

ServiceRocket tailors JSM workflows to fit the business, not the other way around.

3. Migration

Automated tools handle the heavy lifting of data transfer.

4. Validation

Users test the new system to ensure accuracy.

5. Go-Live

Seamless cutover (often over a weekend) means zero downtime for operations.

ServiceRocket’s ServiceNow to Jira Service Management Migration success stories that speak for themselves.