Modernize HR Operations with Jira Service Management

Bring HR, IT and other departments together under JSM. ServiceRocket equips HR teams with a centralized HR Service Management (HRSM) so that they can deliver value.  

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Challenge:

The "Black Hole" of HR Requests

Fragmented processes frequently overwhelm HR teams. Reliance on emails, chat messages, siloed applications and spreadsheets creates data silos where sensitive requests fall through the cracks.

Without a unified system, HR staff waste hours manually coordinating with IT and other departments to execute tasks such as onboarding new hires and off-boarding employees. Enterprises need a solution that bridges these gaps, ensure security, compliance, and flawless support for every employee.

Solution:

A New HR Command Center with JSM

ServiceRocket implements Jira Service Management (JSM) by creating an intuitive, branded service portal that will enable:

  • Seamless integration: ServiceRocket integrates JSM with HRIS platforms like Workday and BambooHR. This Enterprise Service Management (ESM) approach allows data to flow automatically, triggering onboarding tickets directly from the HR system.
  • Automate complex handoffs: Coordinate tasks across IT and other departments.
  • Support everywhere: Staff can submit requests or check status updates directly via Microsoft Teams, Slack, or email, without ever leaving their communication tools.
  • Instant answers:  Virtual agents and a connected knowledge base allow employees to self-serve answers regarding benefits and policy, freeing your HR staff to focus on strategic people initiatives.

Jira Service Management for HR Solution Architecture

ServiceRocket's Roadmap to HR Modernization

ServiceRocket follows a proven, transparent process to ensure success:

1. Discovery Workshops

ServiceRocket run sessions with stakeholders to map full end-to-end workflows and design custom automation strategies.  

2. Sandbox Validation

Sandbox validation: All workflows are built and stress-tested in a secure sandbox environment first.  

3. Safe Deployment

Once validated, configurations are promoted to the live environment using safe deployment protocols to ensure zero downtime.

4. Hypercare and Support

ServiceRocket provides one month of Hypercare support post-launch and conducts quarterly reviews to drive continuous improvement.
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Real Results from Global Enterprises

ServiceRocket’s HR teams implementing Jira Service Management success stories that speak for themselves.

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Education Providing Industry Leader:

ServiceRocket transformed an education provider’s HR operations by creating automated workflows. For example, new hire requests from their HR software will trigger onboarding requests automatically. Also, large lists of contractors can now be uploaded at once, allowing the HR team to get much more work done in less time.

Food and Beverages Company:

The team streamlined onboarding for a food and beverages company by integrating JazzHR to sync data with NetSuite and Entra ID. This removed internal silos and built a roadmap for expanding service management to Finance and IT.

Modernize Your HR Operations with ServiceRocket

Transform Your Employee Experience

A successful Jira Service Management implementation for Human Resources demands more than technical configuration, it requires a deep understanding of people and culture.
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ServiceRocket partners with HR departments to design workflows that streamline onboarding and centralize employee requests. As an Atlassian Platinum Solution Partner with 25 years of expertise, ServiceRocket ensures the technology adapts to the organization, creating a unified and supportive employee experience.