One global culture united by innovation

ServiceRocket’s founder and longtime CEO defines leadership “as a journey and a craft, not just a task to complete.” A BSc in Computing Science from the University of Technology Sydney shaped his career. “I loved the support they gave me to work part time, study, work overseas, start a company and then graduate.

”Family is equally influential. “My parents and grandparents taught me the value of hard work and focusing on the internal reward.”

An avid amateur triathlete, Rob is an active member of the Entrepreneurs’ Organization and current president of its San Francisco chapter. A fan of guitarist Steve Vai, he enjoys instrumental guitar. “No words, just tones and pure expression. It lets me focus on coding and data without being distracted!”

With over thirty years experience in product and business development, sales and marketing, Peter has contributed to ServiceRocket’s growth across a range of leadership roles. “I'm helping grow a business that enables Rocketeers to learn and grow while they care for their families and give back to their communities.”

His early career in New York included work at The Public Theater and at Merrill Lynch. “I learned to see change as opportunity; new technologies, processes, objectives—even new colleagues—can be the wind that powers the next part of the journey.”

Peter enjoys bringing his creativity and visual problem-solving to local community projects. “We’re supporting local artists through social innovation and economic development.”

With over two decades of leadership experience across enterprise tech, Colleen Blake is the Chief Operating Officer of ServiceRocket, where she helps scale the company's global services business. Her career has spanned HR, IT, Marketing, Services, and Product, giving her a uniquely integrated perspective on how to align people, process, and technology to drive business outcomes.

Known for her fearless operational mindset and ability to turn vision into execution, Colleen thrives in complex environments, from early-stage startups to global enterprises. At ServiceRocket, she leads company-wide operational functions, overseeing growth initiatives, internal systems, and cross-functional alignment to support both customers and Rocketeers worldwide.

Prior to becoming COO, Colleen served as CHRO at Dremio, where she led the company through 150% headcount growth, expanded global operations across nine countries, and steered people strategy during periods of rapid scaling and market shifts. She has also held leadership roles at GuideSpark, Brocade Communications, and earlier at ServiceRocket, giving her deep perspective on scaling services businesses and operationalizing customer and employee success.

Colleen serves on the board of HiPower, a nonprofit empowering women to expand their influence, and previously hosted Bathtime 2 Boardroom, a podcast exploring the realities of work-life integration. She holds a BSc in Marketing and Communications from Santa Clara University.

An adventurous cook who experiments with flavor, Tami brings 20+ years experience in office management to ServiceRocket across accounting, architecture, market research and tech. “My goal is to always be a trusted partner, someone who provides steadfast support and expertise.”

She enjoys #SharingTheKnowledge, one of ServiceRocket’s five values, with both Rocketeers and clients alike. “I strive to provide accurate information, offer constructive feedback and maintain open lines of communication.”

For Tami, “Being a leader at ServiceRocket means I can rely on Rocketeers whose values deeply align with my own.” When she’s not whipping up culinary treats, Tami enjoys walks in the great outdoors with Auzi, her furry sidekick.

Studying business and economics in his home country of El Salvador, Rodrigo applied his financial skills in the telecommunications, airlines and advertising industries. He later earned his MBA in Chile, where he lives with his family.

Early on, he embraced the idea that “planning and projecting a company’s P&L is like holding its heart in one’s hands,” and considers it a privilege to know the ins and outs of ServiceRocket’s systems and data. “You become responsible for communicating and sharing this with the rest of the team.”

Rodrigo feels fortunate to have had excellent mentorship in his eight years at ServiceRocket. “It’s helped shape my view of life and work.” In his free time he enjoys discovering new music and sharing it with friends.

In his 10+ years at ServiceRocket YC has advanced to lead multiple operational roles. His contributions are informed by firsthand experience as a company co-founder. “It taught me the hard way about the importance of building products, not just software code.”

An earlier role with ServiceRocket’s customer support team was equally instructive. “Customers showed me the importance of time sensitivity, creative solutions, listening skills, and most of all, empathy.”

ServiceRocket’s Leadership Behaviors enable him to #TalkStraight. “They encourage us to speak up and sometimes be vulnerable.” An AOW (advanced open water) diver, YC also enjoys investing as a hobby. “It’s an effective way to shape my worldview and test my assumptions.”

An experienced general counsel, Catherine has 20+ years in law across public and private companies as well as non-profits and start up ventures. “Being in Silicon Valley in the late 1990s and early 2000s allowed me to work alongside some amazing minds both in the legal and tech space.”

Educated in Australia, she’s followed her professors’ advice. “They taught us to spread our wings and travel and learn. I still catch up with them when I visit my home state.”

A passionate volunteer, Catherine has served on many non-profit boards. “ServiceRocket actively encourages us to give back to the community.” She’s inspired by Atticus, the lawyer in To Kill a Mockingbird. “His values are the kind I hope to emulate.”

An avid beach volleyball player in her free time, Kharisma loves to drive revenue growth with 20+ years of go-to-market sales and operations leadership. Her team of ServiceRocket sales professionals spans four continents. “We’ve built a global team of exceptional Rocketeers in offices that follow the sun and support our customers 24x7.”

A passionate problem solver, she has a genuine curiosity about how things work, why they succeed or fail and remains open to both. “Learning from either outcome is an important part of personal and professional growth.”

Kharisma is a proud member of the California Beach Volleyball Association. Her other passions include animal rescue. “It helps me provide a safe place where there wasn’t one before.”

Sarah E. Brown is Vice President of Marketing at ServiceRocket, leading marketing and business development for the world's most reliable Atlassian partner serving thousands of global enterprises. With 15+ years of B2B tech marketing leadership, she excels in driving revenue growth and leading teams through transformational growth.

At ServiceRocket, Sarah leads teams building centers of excellence for customers like Adobe, Yahoo, Qantas, and Gap, helping enterprises maximize their Atlassian investment. Previously, she served as Vice President of Marketing at Sastrify and Intricately (acquired by HG Insights), and held marketing leadership roles at Autodesk as well as BuildingConnected (acquired by Autodesk), and earlier at ServiceRocket (proud Boomerang!).

Sarah is a Techstars All-Star Mentor (top 1% globally) and author of the business leadership book "Lead Upwards: How Startup Joiners Can Impact New Ventures" (Wiley, 2022). She's been recognized in multiple "40 Under Forty" lists and holds a BA from Vassar College.