Automation is a game-changer in modern service delivery. Combined with Jira Service Management (JSM), it has become a transformative force for organizational efficiency. But this powerful solution comes with its own set of challenges — challenges like implementation configurations, training time, navigating licensing and connecting apps.
But with the right tools, you can unite your Dev, Ops and business teams to respond to these business challenges and deliver exceptional always-on products and services.
In this webinar, our hosts, Cristian Astorga, Customer Solutions at ServiceRocket and Miguel Ramón, Technical Consultant at ServiceRocket, explore how automation can reshape the service delivery landscape and discover the power of automation with JSM as they discuss practical applications and real-world scenarios. They’ll also teach you how to unlock high-velocity teams to make work visible, deliver fast value and create work that flows easily between Dev & Ops teams to improve product velocity.
Plus, you’ll see how automation can empower your organization by streamlining processes, minimizing human error and enhancing the overall customer experience — all within JSM by using three key automation rules:
To help you better understand these automations, here’s an example of how they work together:
With the understanding of these basic automations, you can begin to build your own automation rules, including:
In this webinar, Cristian and Miguel will walk you through how to create these automations. Ready to supercharge your service management? Watch the full webinar here:
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