It’s time to move beyond Slack and Microsoft Teams to the business workstream platform designed for the future of hybrid work: accelerate alignment, collaboration, communication and employee engagement.
Today’s CEOs often juggle multiple tasks: run an agile business, align a dispersed workforce and engage employees with purpose and inspiration. Meanwhile, they must keep an eye on future trends and position the business for success amid ever-changing market dynamics. Factor in a global pandemic and the only constant is change.
Part of that change is where people are working.
Today’s working environment is almost unrecognizable compared to the office of the twentieth century. Video conferences and remote employees make up a significant part of organizational workforces. With demands to increase mobile and deskless capabilities, Workplace from Meta meets you where your work is.
If you’re leading a fast-growing company to success, then you’re no stranger to these complex challenges. How do you share your company’s business and strategic goals? How do you make dispersed teams feel connected? How do you communicate with them in a timely manner? How do you build a culture of trust and transparency, two key success factors of any organization?
Five years ago, ServiceRocket, like many growing global companies, faced the challenges of effectively communicating change to offices in multiple time zones. Our goals were to; forge alignment around company goals, improve collaboration across dispersed teams, and instil a unified company culture.
While there was no silver bullet, our CEO, Rob Castaneda, selected Workplace from Meta as the company’s new workstream communication platform. Within a month, there were immediate results and its impact was felt across the entire company. Today, ServiceRocket is both a happy customer and proud partner of Workplace from Meta.
One of the most challenging parts of rolling out any new tool to your company is getting everyone on board. Changing people’s working habits isn’t easy, but those behavioural changes can pay off in big ways. The convergence of traditional and remote has also put the mobile workforce in the spotlight like never before. While mobile workers have always contributed to a share of the workforce, there is now an appreciation for the scope of challenges that Workplace provides solutions for.
80% of the global workforce is now deskless.
Mobile workers within that category require unique tools and processes for success.
With Workplace, the familiar nature of the features lends itself to high adoption and engagement. This means better access to knowledge and information, improved reach for internal communications and more opportunities to build relationships across teams and locations. Hold a quick conversation in Workplace Chat, make HD video calls at the touch of a button. Talk to anyone in any language with Auto-Translate or hold deeper conversations in Groups, all with the same look and feel your teams are used to with the social Meta interface.
In the last decade, technology has re-written the principles underlying our working lives and connected the previously unconnected workforce.
So how does Workplace help companies do all this? Let’s break it down.
A study by MIT reveals that the most engaged employees are well informed about their company’s strategy and have more direct communications with their managers and superiors. But in most companies, only a small fraction of the workforce is fully engaged. Fifty one percent of employees are unclear about the direction of the business, while 84% say that they don’t get enough information from their leaders.
Workplace from Meta is packed with features that create alignment across hundreds of geographically remote and deskless workforces, and facilitate coaching and mentoring for all employees directly from the CEO, CHRO, and executive leadership.
Cross-team collaboration can be challenging when everyone is in the same location. It is compounded exponentially when you factor in remote workers and offices in different locations across various time zones.
Workplace increases knowledge sharing between individuals, teams, and departments, allowing employees to work together seamlessly. As an experienced Workplace partner, we help customers leverage these features to foster collaboration and quick feedback. By creating a safe space for employees to share their ideas, not only does it help with engagement but also fosters a culture of collaboration and innovation.
In order for a distributed strategy to work, communications must be the glue that binds everyone together. CEOs and their leadership teams need to get the right information to the right people in a timely manner, to build alignment and engagement around business strategy and goals. Today, employees increasingly expect better, more direct communication with company leadership.
“We were looking for a solution to improve business communication efficiency and effectiveness. Workplace was a perfect match for us.
It’s a collaboration platform that integrates with tools teams already use. Workplace is reshaping the future of business communication.”
Bill Cushard, General Manager, ServiceRocket
Building culture often puzzles executives because much of culture is anchored in unspoken behaviors, mindsets, and social patterns. Add in a dispersed hybrid workforce and culture becomes an even bigger conundrum. Many leaders either let it go unmanaged or rely solely on human resources to manage culture. This is a mistake. Company culture starts with the CEO and leadership teams. When properly cultivated and managed, culture attracts and helps retain top talent.
Business is better and employees are happier when large companies feel smaller and more connected. Not only does Workplace allow employees to be more knowledgeable and empathic with what might be happening in a colleague’s home country, but Workplace can also be leveraged as means to instill cultural values of making everyone feel welcome, ensuring everyone has a voice, and making sure they are comfortable to share that voice with the leadership team.
Forrester released a study titled “The Total Economic Impact of Workplace from Meta”. The study aimed to better understand the benefits, costs, and risks associated with the investment of the platform. Some highlights of the study include:
Workplace meets the highest data safety standards and is regularly audited for security and compliance. In fact, Workplace exceeds industry standards with ISO27018, ISO27001, SOC2, and SOC 3 certifications.
After more than half a decade of using Workplace from Meta, ServiceRocket has realized the benefits, value and agility this workstream platform brings. Workplace’s ability to share the vision, goals, and guidance of our executives is unlike any other business workstream platform. It is quite literally the tool that brings us all together. Regardless of where a Rocketeer lives and works, Workplace is our common office.
Workplace from Meta can profoundly impact how a company communicates, works together to achieve company goals, fosters a mindset of innovation, and creates a culture focused on the employee experience.
Leadership plays a key role in the success of Workplace within the organization. Highly visible, consistent usage by the CEO and leadership team is critical in accelerating adoption and engagement by employees.
ServiceRocket, as a Workplace Partner, is here to help you develop a customized plan to implement, launch, and ensure successful adoption and usage.
Foster employee collaboration, innovation and productivity through Workplace from Meta by partnering with us.