Bring DevOps & IT Together to Deliver Great Service Fast with JSM
MIGRATE FROM SERVICENOW TO JSM
Discover the ServiceNow alternative built on Jira, for a fraction of the price. Jira Service Management (JSM) delivers ITSM  practices like request, incident, problem, change and configuration management.
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Our Purpose
To be the most reliable partner in the acceleration of your company's growth
Why Partner with ServiceRocket as your Atlassian Migration Partner?
EXPERTISE BUILT-IN
Migrations to a new IT operations platform are rarely straightforward. They require expertise and a comprehensive plan to be truly successful.

We're here to make it happen.Our deep Atlassian expertise is built into every solution, process, and service we provide. That's how we deliver peace of mind to you.
Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

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ServiceRocket is a trusted partner for enterprises worldwide.

Thought Industries Logo
Appfire logo in grey
Mattermost logo in grey
docker logo in grey
Digital.ai  logo in grey
salesloft logo
Qantas Airways logo in color gray
Bank of America logo in color gray
HBO logo in color gray
Benefits of Choosing JSM
Connect Dev & IT on a Unified Platform
Modern Work Management Platform
Faster Time to Value
Transparent Pricing Model & Renewals
Empower Teams to Deliver Value Fast
Flexible Workflows
CONTACT US
Our ServiceRocket Methodology
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JSM migration Assessment

Tap into our Atlassian expertise, with no commitment, as you assess your options. Engage with our experts for a JSM Migration Assessment to understand your current situation and potential risk in moving to the Jira Service Management.

Migration Requirement + ServiceNow Environment Analysis + Estimate Work Effort + JSM Recommendation + Migration Viability

Migration Requirement

ServiceNow Environment Analysis

Estimate
Work Effort

JSM
Recommendation

Migration
Viability

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ServiceNow Environment Analysis
DEFINE FUTURE STATE - TRANSFORMATION PART 1

Cut through the uncertainty. Our discovery engagement starts with a full understanding of your current state, definition of your desired outcomes, and provides you with a recommended strategy and plan for your JSM Migration, built from our Atlassian expertise.

Project Kickoff

Current State
Review

Future State
Definition

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Implementation & Launch
DELIVER FUTURE STATE - tRANSFORMATION PART 2

Gain peace of mind. Our legendary project management and technical expertise ensure a smooth migration, implementation, and launch.

Prepare

Test

Launch

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Future State Roll-out
REALIZE FUTURE STATE - TRANSFORMATION PART 3

Ensure your future state roll-out goes smoothly. Our training and support, developed specifically for your migration to JSM, ensures your investment’s success.

Communication Plan

Migrate to New Platform

Final Roll Out

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Change Management
ENABLE ONGOING SUCCESS - TRANSFORMATION PART 4

The future of business is ever-changing. Maintain a competitive edge by taking advantage of new technologies or opportunities to improve efficiency. Our consultants will help you navigate change successfully.

Enterprise
Support

Customer
Success

Continuous Innovation

ServiceNow to JSM Migration Resources
Webinar

The Atlassian Approach to Enterprise Service Management

Discover how the Atlassian approach to Enterprise Service Management (ESM) can help your organization increase productivity and enable better service delivery.

watch now >
Whitepaper
A Better ITSM Platform for a Better Business
How Atlassian JSM Succeeds Where ServiceNow Falls Short

Some ITSM platforms, like ServiceNow, are inflexible and costly to maintain and support. If you are a ServiceNow user, looking for a more cost-effective, flexible solution that enables collaboration between Dev and IT teams on a single, unified platform, it’s time to take a good look at Atlassian JSM.

Get the Whitepaper >
Webinar

A Better ITSM Platform for a Better Business: How JSM Succeeds Where ServiceNow Falls Short

Unless your ITSM system is interoperable with other key systems, agility is undermined. What’s needed is a holistic approach to ITSM solutions.

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Webinar

How to Take Advantage of the Top ITSM Trends with Jira Service Management

Learn how platforms that incorporate the latest tech trends and features can improve your organization’s processes, productivity and ROI.

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Deliver Value Quickly
MANAGED SERVICES
Accelerate your business with our tailored solutions. From seamless migrations to comprehensive training, advisory, and managed services, we provide end-to-end support. Trust us to empower your team and drive growth.
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Recommended Solutions
MANAGED SERVICES
Accelerate your business with our tailored solutions. From seamless migrations to comprehensive training, advisory, and managed services, we provide end-to-end support. Trust us to empower your team and drive growth.
go to managed services
CLOSE
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Ready to Move to JSM?
Simple to use and easy to set up, JSM offers everything IT teams need out-of-the-box including automation rules, SLAs, and ITIL-certified processes across incident, problem, and change management.