ABOUT
One of the world’s largest music and audio platforms partnered with ServiceRocket to seamlessly migrate multiple Atlassian products and get expert system administration.
CHALLENGE
This music streaming service needed help consolidating multiple Atlassian products like Jira and Confluence and with proactive application administration once the transition was complete. Lacking expertise and time, they sought a trusted partner, governed by three search criteria: service costs, Atlassian-certified system knowledge and global 24/7 support availability. After a thorough evaluation and a recommendation from Atlassian, they chose ServiceRocket.
SOLUTION
ServiceRocket's Managed Services for Atlassian team provided this music streamer with the support needed to successfully migrate and consolidate multiple Confluence and Jira instances and oversee ongoing application operations and system administration across several migrations. During these migrations, ServiceRocket’s global support team took on tasks including data refreshes, troubleshooting, application upgrades and implementation management, saving them time and enabling them to keep growing with seamless operations.
OUTCOME
This music streaming service successfully migrated Atlassian products with the help of ServiceRocket’s Managed Services Atlassian certified professionals. ServiceRocket's collaborative approach enabled their IT team to meet business demands and grow their knowledge and migration capabilities, which exemplifies one of ServiceRocket's core values: Share the Knowledge. This experience evolved into a long-term partnership, with ServiceRocket committed to being the most reliable partner in the acceleration of their growth.
