ABOUT
A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.
CHALLENGE
Despite multiple attempts to migrate from Server to Cloud with other partners, the firm was unsuccessful and stuck using an old Server Jira instance instead of the Atlassian Cloud toolset they had already acquired. To get the migration back on track, they contacted ServiceRocket for assistance.
SOLUTION
ServiceRocket thoroughly analyzed the firm’s needs and the complexities involved in the migration. This allowed ServiceRocket to build a better relationship and open a few doors for potential Cloud implementations. By understanding the situation and mapping out their cloud journey, ServiceRocket was able to give the firm peace of mind over their business-critical toolset.
OUTCOME
ServiceRocket was able to help this global consulting firm retire their old Server instance, providing cost-savings in administration and licensing. Plus, ServiceRocket helped to future-proof their toolset. The firm can now take full advantage of the features and benefits of Atlassian Cloud.
