EXECUTIVE series | australia

Transform Your Ways of Working
to Achieve the Outcomes You Want

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Ready to drive operational effectiveness in 2024? 

Join ServiceRocket and Atlassian for this in-person coffee and breakfast series, where we'll guide you through the journey of implementing and scaling Service Management. Discover how to boost productivity, reduce operational costs and achieve the outcomes you want in any functional team.

In this event we’ll explore:

Potential Use Cases for Intelligent Automation: Explore real-world scenarios where intelligent automation can revolutionize your processes.

Making the Case Internally: Learn effective strategies for presenting the benefits of Service Management within your organization.

Looking to the Future with AI: Discover how you can leverage AI confidently and immediately, without fear or FOMO.

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Sydney Speakers

Rob Castaneda
CEO, ServiceRocket

ServiceRocket founder and CEO Rob Castaneda is a UTS graduate, a member of the UTS North America Advisory Board and President of the San Francisco chapter of the Entrepreneurs Organisation. He has been named one of the ‘40-under-40’ entrepreneurs by the Silicon Valley Business Journal and was recognised by President Barack Obama for his role in coordinating a global entrepreneurship program.

Mark Edwards
Principal Technical Architect ITSM, Atlassian

Mark Edwards, Principal Technical Architect ITSM, is part of the Partner Solutions Acceleration Team and assists Partners and Customers in accelerating their ITSM journey. He has worked in the banking industry in South Africa, implementing Enterprise Systems Management solutions. With over 10 years of experience at IBM, he emigrated to Australia in 2017. Mark has spent most of his career in pre-sales consulting on Service Management and Managed Services

Danielle Owen Whitford
CEO & Founder, Pioneera

Danielle has 25 years’ business experience across leadership, strategy, large scale transformation and technology implementation. As Executive General Manager at IAG she led the most successful transformational synergy program in IAG’s history, establishing their global shared services division and delivering in excess of $200m of ongoing expense savings. She is part of the NSW Government’s Industry Reference Group for Women’s Entrepreneurship, a member of the CSIRO’s Responsible AI Network and is currently CEO & Founder at Pioneera.

Rob Castaneda
CEO, ServiceRocket

El fundador y CEO de ServiceRocket, Rob Castaneda, es egresado de la Universidad de Tecnología de Sídney, miembro del Consejo Asesor de UTS para Norteamérica y Presidente de la Organización de Emprendedores - sección de San Francisco. Ha sido nombrado uno de los empresarios '40-under-40' por el Silicon Valley Business Journal y fue reconocido por el Presidente Barack Obama por su papel en la coordinación de un programa global de emprendimiento.

Melbourne Speakers

Rob Castaneda
CEO, ServiceRocket

ServiceRocket founder and CEO Rob Castaneda is a UTS graduate, a member of the UTS North America Advisory Board and President of the San Francisco chapter of the Entrepreneurs Organisation. He has been named one of the ‘40-under-40’ entrepreneurs by the Silicon Valley Business Journal and was recognised by President Barack Obama for his role in coordinating a global entrepreneurship program.

Aradhana Arora
Principal Partner Solutions Strategist - ITSM, APAC, Atlassian

Aradhana Arora is a Principal Partner Solutions Strategist as part of the Partner Solutions Acceleration (aka Catalyst Team) at Atlassian. She works with solution partners in the APAC region to establish and enhance their capabilities in Jira Service Management (JSM). Her role involves accelerating Channel sales and solution strategy by empowering partners to co-sell and co-deliver Atlassian's Enterprise Service Management (ESM) solution through JSM.

Danielle Owen Whitford
CEO & Founder, Pioneera

Danielle has 25 years’ business experience across leadership, strategy, large scale transformation and technology implementation. As Executive General Manager at IAG she led the most successful transformational synergy program in IAG’s history, establishing their global shared services division and delivering in excess of $200m of ongoing expense savings. She is part of the NSW Government’s Industry Reference Group for Women’s Entrepreneurship, a member of the CSIRO’s Responsible AI Network and is currently CEO & Founder at Pioneera.

Rob Castaneda
CEO, ServiceRocket

El fundador y CEO de ServiceRocket, Rob Castaneda, es egresado de la Universidad de Tecnología de Sídney, miembro del Consejo Asesor de UTS para Norteamérica y Presidente de la Organización de Emprendedores - sección de San Francisco. Ha sido nombrado uno de los empresarios '40-under-40' por el Silicon Valley Business Journal y fue reconocido por el Presidente Barack Obama por su papel en la coordinación de un programa global de emprendimiento.

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