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It is your obligation to ensure that only one person is in attendance for this session. Any customers who are found to include more than one person will be terminated from the session immediately and payment for the session will be forfeited.
For the privacy of other attendees on the training session, we kindly request that you do not record the training session.
Changes of date and time are allowed any time up to 3 business days prior to the scheduled delivery date. Strictly no changes will be permitted within 3 business days of your session and non-attendance at the scheduled time will result in the forfeit of payment for the session.
Cancellations or change of class date must be received at least 10 business days prior to the start of class for a full refund.
If you cancel 5 business days before the class you will be refunded 50% of the amount paid. If you fail to cancel in time and/or do not attend the class, no refund will be issued, and you will be charged the full amount.
In the case of low enrollment, classes may be cancelled or rescheduled at our discretion. If you are in a class, which is cancelled, we will help in any way to find a replacement class for you. Please contact us for more information.
The person purchasing the Training Credits must nominate an authorized person who may distribute the Training Credits to their organization’s employees. This authorized person could be the initial purchaser or another person in the organization. Such authorized person may only distribute Training Credits internally to their company employees, and only such authorized person will have access to see the balance of Training Credits held in their account.
A minimum of US$1000 is required for any Training Credit purchase, and there must be sufficient training credits to enable a course to be purchased.
For all products and licenses purchased, you must read and agree to our End User License Agreement.
For any product and licenses being evaluated (other than BETA testing), you must read and agree to our Evaluation License Agreement.
We do in some cases capture and aggregate system health, performance and utilization data from the systems our Add-ons are installed on. However, we do not read or capture Application Content that you create while using the plug-in or application.
The aggregated data is used to (a) better understand the usage of our Add-ons; (b) identify usage patterns; and (c) enhance our ability to provide technical support and greater value to our customers. On occasion, the collected system, performance and utilization data will be used for the purposes of developing and refining sales and marketing programs.
For purposes hereof, “System” means the operating system, plug-in and the application to which it integrates., and “Application Content” means content directly inputted into the system by you.
You have the option to opt out by notifying ServiceRocket via email at legal@servicerocket.com.
For all Consulting and Support Services purchased through ServiceRocket website, including, but not limited to, Health Checks, add-on installations and configurations, our Consulting and Support Services Terms and Conditions apply.