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Scale with Tech-Enabled Support Services - Efficiently, Reliably & Cost-Effectively

YOU DON'T HAVE TO TRADE CUSTOMER EXPERIENCE FOR EFFICIENCY.

We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.

We're more than an outsourcing resource. We're your most reliable partner for accelerating growth.

Support services that scale quickly, improve results, and gets the job done.

Operational efficiency and sustainable growth go hand-in-hand which is why our tech-enabled support services are designed specifically for fast-growing companies. When your customer encounters a roadblock, we provide the right support resources, at the right time, and in the right format so they can keep their business moving.

Whether you need help to scale your support team quickly, or support geographies you don't support currently, we are here to help. So you can focus on growing your core business.

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

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Our Numbers Say It All

Loyal
5 1/2

Average
Engineer Tenure

Exceptional
99%

CSAT Score
past 6 months

Ever-ready
24/7

Global Anytime
Anywhere Support

Scalability Built-In Approach

Strategize
You want happy customers
Your Customers are our customers. We provide a tailor-made support
1
Deliver
That requires responsive support with a human touch
We align technology and humans for a seamless customer experience
2
Improve
Which leads to retention
Superior engineering talent that gets the job done
3
Scale
That leads to growth
As a partner, we know how to scale as you grow
4
Strategize
Keeps customers happy
Your customers are our customers. We provide tailor-made support.
Deliver
Requires responsive support with a human touch
We align technology and humans for a seamless customer experience.
Improve
Results in retention
Superior engineering talent that gets the job done.
Scale
Leads to growth
As a partner, we know how to scale as you grow.
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Satisfaction & Smiles Built-in

99% CSAT
Available When
You Need It
Fast and Accurate
Problem Resolution
ticket yellow icon
Faster Time
to Value
Service How
You Want it
Outstanding Customer Experience

Customer Stories

Read how ServiceRocket’s global tech-enabled support helps companies better manage customer support loads.

Read Content from our Blog

Resources

Case Study

How Docker Increased Efficiency and Gained Additional Business Support

With a new product launch, a growing backlog, and insufficient internal resources, ServiceRocket's tech-enabled support team helped Docker's to increase efficiency and backup the company's quickly scaling needs. One of the key results of our engagement was the reduction in their ticket backlog by almost 80% in just 6 months. We mean it when we say that you don’t have to trade customer experience for efficiency.

Download the Case Study >Download the Case Study >
Case Study

How Preset Quickly Achieved Scalability with ServiceRocket

Faced with meeting increasing support needs as its customer base grew both locally and globally following its launch, ServiceRocket’s tech-enabled team was brought on board to act as an extension of the Preset team to handle their support needs fast. One of the key results of our engagement was the reduction in the ticket resolution time by 6 days.

Download the Case Study >Download the Case Study >
WEBINAR

Scale with the right technology and increase productivity with tech enabled support services

In this event, we’ll explore:
- Difference between tech-enabled support and tech support
- AI’s contribution to a better Cx
- Day-to-day impact of going from reactive - proactive - preventive

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Wondering how we can help your company accelerate success?
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