If you recently purchased Jira, Confluence or another Atlassian product, we welcome you to the world of opportunities that lies ahead. Atlassian’s mission is to unleash the power of every team, based on a core tenet that team collaboration is the foundation for achieving the best possible outcomes. Therefore, Atlassian products are designed to work together seamlessly to help teams manage all aspects of a project.
While their products are robust and provide a lot of functionality, some companies have requirements that go beyond them. So Atlassian created an ecosystem, the Atlassian Marketplace, where customers can discover, try and purchase apps that customize and extend their current Atlassian application. The Marketplace offers apps developed by both third-party developers and Atlassian.
Since its introduction in 2012, the Marketplace has expanded rapidly and today offers more than 4,000 apps, with a mix of free and paid apps. The good news is that with all those choices, there’s an app to fit your specific use case or need. Finding that perfect app, however, can be a challenge.
Worry not. ServiceRocket has been an Atlassian partner since the very beginning and we’ve got your back! Our guide is designed to help you navigate the site, sort through the options, and evaluate partners to find the app that best fits your needs.
The Atlassian Marketplace homepage is designed for easy use, starting with a prominently featured search bar. The search function will also check inside the app descriptions so don't hesitate to type a specific feature. All search results (in this bar and throughout the site) are ranked first and foremost based on the relevancy of the search term, and then by the following criteria:
The next section, Discover new apps, offers a way to search based on category. While there are almost 40 categories to explore, three are highlighted in this section.
Beyond that, the left-hand panel offers multiple ways to find apps including by sorting options, staff picks, product type, hosting platform, and the full list of categories.
Here’s what you need to know.
Staff picks are featured in the center of the page. To be selected as a Staff Pick, the app has to meet specific Atlassian requirements:
Filter apps based on which Atlassian product they enhance. Options include:
Filter apps based on your hosting preference - cloud, data center or server.
As mentioned earlier, there are almost 40 different categories of apps from which to choose. These range from common like integrations, reports, documentation, security, themes and styles, admin tools, blueprints, and project management to more specific use cases like deployments, source code or even repository hooks.
The individual app listing pages contain a lot of useful information for decision making. Since the page’s tabs and sections are pretty straightforward and easy to understand, we will keep this part brief and hit the highlights.
Staying in the Overview tab, you’ll find:
You’ll want to invest time evaluating the reviews and the ratings because reviews are an excellent way to gain insights about the product benefits and determine how well it addresses your business needs. Partners can reply to reviews, so look closely at responses to negative feedback and new feature suggestions to see if the partner cares about the users’ opinions, replies quickly, adjusts the product to better meet their needs, and encourages further contact through email or support pages.
Prices for the app are set by the partners and are different for Cloud, Data Center and Server versions. Buying an add-on for Confluence or Jira Cloud, you can select the monthly or annual subscription. Data Center apps are based on annual subscriptions. Unlike server licenses, Data Center subscriptions do expire and are not perpetual. Server apps are sold as a perpetual license and the purchase price includes 12 months of maintenance (support and version updates). Remember, though, Atlassian announced end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.
In addition to all the information described above, there are a few other evaluation criteria to consider.
From the app listing page, just click the "Get it now" button or "Try now" and follow the instructions. For Cloud, you'll be redirected to the in-app app manager of your Cloud instance. For Data Center and Server, you'll be redirected to my.atlassian.com to generate the license and download the app for install.
Hope you found this helpful. If you have any feedback or suggestions, please share them in comments.
At ServiceRocket, we’ve got your back. So if you have any questions or want some help choosing the right app, reach out to us here.
ServiceRocket delivers powerful, yet simple-to-use apps with the best customer support in the Atlassian ecosystem. Every day.