Keeping content up-to-date is key. Listen to Dave Derington and Sandra Elliott discuss three ways in which you can do this.
Agile software development that happens in SaaS is a key driver for content maintenance as opposed to 20 yrs ago. Listen to Dave Derington and Sandra Eliott discuss why this is so.
Listen to Dave Derington, Jake Milstein and Michael Hamilton discuss how training helps in not just doing your job better, but also ends up helping you outside your work.
Monitoring detection and good effective response help mitigate risk. Listen to Dave Derington, Jake Milstein and Michael Hamilton discuss how this applies to both cybersecurity and education.
Video is here to stay and people want videos. Listen to Dave Derington and Michele Wiedemer discuss the six steps that one needs to follow in their creation process to create effective videos that can maximize your impact.
Listen to Dave Derington and Michele Wiedemer discuss why video is the future and how micro content makes a macro impact.
Dave Derington, Director, Customer Education at ServiceRocket and Naomi Warden, Sr Management Customer Enablement, ClickUp, discuss how and why A/B testing eductional content can be tricky and how being specific helps.
Find out what are the top 3 learning trends from the experts themselves - Dave Derington, Director, Customer Education at ServiceRocket and Naomi Warden, Sr Management Customer Enablement, ClickUp.
Dave Derington, Director, Customer Education at ServiceRocket and Brandon Pettit, Sr Manager Customer Education, Liferay, discuss how customer education benefits everybody and showcasing its value can convince your management team.
Listen to Niyati Shah and Dave Derington discuss why breaking down a large video into smaller but more focussed topics addrerssing a functionality or a pain point is better.
Nick Mehta, CEO at Gainsight and Dave Derington Director of Customer Education at ServiceRocket identify the top 4 things we as customer education should strive to do.
Listen to Nick Mehta, CEO at Gainsight and Dave Derington Director of Customer Education at ServiceRocket, discuss how customer success is really education, where you help people learn, how to take on new behaviors to get the value they want out of your product.
Listen to Dave Derington and Charlie Fuller's discussion on what the mantra for customer education really is and how it goes beyond just teaching functionality.
How do we educate customers at scale? How does the dance of customer education impact adoption and usage? Find out with Charlie Fuller, Customer Education lead at Sopheon, and Dave Derington, Director of Customer Education at ServiceRocket.
Dave Derington, Director, Customer Education at ServiceRocket and Charlie Fuller, Customer Education Lead at Sopheon, discuss why not having a sandbox to test your application actually is absence of mass and how one can deal with it.
Dave Derington, Director, Customer Education at ServiceRocket and Charlie Fuller, Customer Education Lead at Sopheon, discuss why bringing your full self to work and having a beginner’s mind matters in the context of customer education.
Listen to this discussion between Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, on why training your employees is essential, but building an ecosystem with certification programs has a significant impact on customer success and long term growth.
Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, discuss certifications, and how they form part of the customer education ecosystem that helps your end user to become your evangelists.
Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, discuss why certifications are becoming the new currency as the labor marketplace shifts to skills-based jobs.
Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, discuss why meeting employees where they are at during training becomes crucial.
Josh Kamrath, CEO at Bongo, and Dave Derington, Director of Customer Education at ServiceRocket, discuss why “Training the trainer” is crucial in customer education.
Listen to Dave Derington and Jasonda Desmond discuss why churn matters, and how understanding it can help accelerate growth.
Customer success is a proactive practice while customer support is a reactive practice. Learn how documentation fits here with Dave Derington and Jasonda Desmond.
Measuring product activity is extremely crucial in customer education. Why is this the case? How do you measure it? Find out with Dave Derington and Jasonda Desmond.
Listen to Tom Cooksey, Blockchain Master Trainer at SIMBA Chain, and Dave Derington, Director of Customer Education at ServiceRocket, discuss the importance of curating information in a way that is easily manageable for most people.
Find out why “Time to First Value” matters in customer education and how it can accelerate growth with Jasonda Desmond and Dave Derington.
