Customer Stories
Read how ServiceRocket’s global tech-enabled support helps companies better manage customer support loads.
YOU DON'T HAVE TO TRADE CUSTOMER EXPERIENCE FOR EFFICIENCY.
We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.
Support services that scale quickly, improve results, and gets the job done.
Operational efficiency and sustainable growth go hand-in-hand which is why our tech-enabled support services are designed specifically for fast-growing companies. When your customer encounters a roadblock, we provide the right support resources, at the right time, and in the right format so they can keep their business moving.
Whether you need help to scale your support team quickly, or support geographies you don't support currently, we are here to help. So you can focus on growing your core business.
ServiceRocket is a trusted partner for enterprises worldwide.
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Read how ServiceRocket’s global tech-enabled support helps companies better manage customer support loads.
With a new product launch, a growing backlog, and insufficient internal resources, ServiceRocket's tech-enabled support team helped Docker's to increase efficiency and backup the company's quickly scaling needs. One of the key results of our engagement was the reduction in their ticket backlog by almost 80% in just 6 months. We mean it when we say that you don’t have to trade customer experience for efficiency.
Faced with meeting increasing support needs as its customer base grew both locally and globally following its launch, ServiceRocket’s tech-enabled team was brought on board to act as an extension of the Preset team to handle their support needs fast. One of the key results of our engagement was the reduction in the ticket resolution time by 6 days.
In this event, we’ll explore:
- Difference between tech-enabled support and tech support
- AI’s contribution to a better Cx
- Day-to-day impact of going from reactive - proactive - preventive
WATCH THE WEBINAR
