A Health Tech  leader managed its operations using self-managed, on‑premises Server platforms including Jira and Confluence, alongside a complex web of custom tools.  

However, as the enterprise grew, this complex IT infrastructure became an operational bottleneck. Internal teams were bogged down by manual software upgrades, security patching, and strict compliance requirements. Over time, it left the enterprise with a fragmented system and inefficient, inconsistent ways of working.

Leadership recognized the urgent need to move to the Cloud for a modern, scalable platform. However, migrating years of critical data and outdated custom applications was a high-risk task. With a strict end-of-year budget deadline, the enterprise needed a proven, low-risk roadmap to safely execute the Atlassian cloud migration without disrupting the business.

To de-risk this complex move and ensure a flawless transition, they partnered with ServiceRocket.

Solutions

ServiceRocket executed a seamless transition over a single holiday weekend. The approach focused on:

• Collaborative, business-focused execution: ServiceRocket collaborated with leadership to ensure the Atlassian cloud migration met specific functional requirements while maintaining rigorous data security and user access protocols. ServiceRocket also carefully managed data security, user access, and had actual employees test the platform before it launched.
• A low-risk launch: To de-risk the move, the ServiceRocket team ran multiple full-scale "practice runs" to ensure that the system went live flawlessly, with no major post-launch emergencies or crashes.
• Security and access governance: ServiceRocket comprehensively audited the enterprise's data permissions, cleaned up guest access and standardized workflows to ensure the new environment met strict corporate compliance requirements.
• Legacy system clean-up and app rationalization: ServiceRocket analyzed the enterprise's legacy toolset, removed overlapping applications and identified strategies to optimize costs.
• Provided a highly responsive "hypercare" period immediately after the system went live, ensuring rapid responses and quick fixes to any questions or minor issues.
• A ready blueprint for future growth: Every step of the project was documented. With a repeatable "runbook", the enterprise now has a proven, cost-effective recipe to perform future Atlassian server to cloud migrations safely.

The results

“I was very pleasantly surprised at how well everything went. Especially in the hypercare, it went better than expected. During the project itself, ServiceRocket’s team was really attentive to detail, very prompt with replies and answers to questions.” — Project Leader at the health tech company.

By transitioning its systems to the Cloud, the company achieved several key business outcomes:

• Zero business interruption: ServiceRocket optimized technical processes to reduce the transition window from 30 hours to just six. The entire transition was completed over a single holiday weekend, allowing employees to just simply log in on Monday morning and get straight to work with no downtime.
• Reduction in "busywork": The company eliminated the heavy operational burden of managing servers. Instead of wasting significant effort on manual software upgrades, security patches, and complex compliance requirements, its internal teams can now focus on more high-value, strategic initiatives.
• Improved, secure environment: They now operate within a resilient, secure and modern platform that easily scales as its teams continue to grow.
• Cost savings: The enterprise optimized its costs with app rationalization, eliminating overlapping applications and eliminating the need to maintain expensive, on-premise infrastructure.

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