January 2026 - ServiceRocket has achieved ISO/IEC 27001:2022 certification, marking a technical upgrade to the information security management system (ISMS) and governance of its global delivery environment. Building on a long‑standing SOC 2 Type II foundation, this advancement strengthens the controls that protect customer data and IP across every ServiceRocket engagement. This transition to the ISO/IEC 27001:2022 standard further strengthens ServiceRocket’s environment, ensuring:

• Assured IP Protection and Data Integrity: ServiceRocket applies ISO‑aligned, audited protocols to safeguard customer data and intellectual property during high-stakes migrations, integrations and other delivery engagements.
• Regulatory-Ready Global Governance: ServiceRocket’s ISO-aligned security controls strengthen enterprise information security and support adherence to key regulatory and security requirements—including GDPR, CCPA, NIST and NYS DFS—reducing compliance risk across global delivery.
• Operational Resilience and Incident Containment: ServiceRocket’s ISO‑aligned identity governance and incident response frameworks are designed to reduce unplanned downtime and contain issues quickly across critical delivery work.
• Security-First Culture: ServiceRocket’s delivery teams operate within a dual-assurance framework—SOC 2 Type II and ISO/IEC 27001:2022—supporting a consistent, governed approach across its professional services, platform solutions and other customer delivery engagements.

The ServiceRocket ISO certification reflects a cross-functional effort that brings together technical rigor and regulatory discipline, reinforcing the security-first culture shared across ServiceRocket’s legal, IT and engineering teams. ServiceRocket’s global delivery teams—including consultants, engineers and project managers—apply these audited protocols across communications, integrations and other delivery workflows to protect customer data throughout the engagement lifecycle.

"Achieving this certification reflects the maturity of the ServiceRocket platform and the coordinated effort between Legal, IT and Engineering to ensure customer data is handled within a secure, audited environment." — Catherine Matterson, General Counsel and Head of Legal and Compliance, ServiceRocket.

While the primary focus of this certification is the secure delivery platform and the teams that manage it, the same level of rigor extends across ServiceRocket’s broader service offerings and delivery practices. This ensures a consistent security posture across all global touchpoints, from Palo Alto to Sydney.

Rob Castaneda, Founder and CEO of ServiceRocket, emphasized:

"Our ISO/IEC 27001:2022 certification underscores ServiceRocket’s ongoing commitment to protecting customer data and delivering resilient services. This achievement reinforces customer trust, supports growth with enterprise partners, and differentiates ServiceRocket as a security-first across its service, cloud and delivery engagements."

About ServiceRocket

ServiceRocket is a global technology services company and an Atlassian Platinum Solution Partner. The company's commitment to Atlassian Platinum Partner security ensures that expert teams across Australia, the United States, the United Kingdom, Europe, South America, and Asia-Pacific deliver trusted solutions. Since 2001, ServiceRocket has helped organizations simplify complexity and maximize the value of software investments, people and platforms