Good technical support also means successful deployments, increased adoption and consumption of your products, and customer satisfaction and retention. But delivering high quality technical support on a 24×7 global basis is hard to do on your own. That’s where ServiceRocket can help. We live and breathe support. We have extensive experience running global support operations and provide the following services for companies like yours:
Need to accelerate your support business but lack bandwidth or expertise running a global support organization? Let ServiceRocket help you. Engagements leverage the ServiceRocket Customer Success Lifecycle™ methodology and include:
Need to provide 24×7 “follow the sun” technical support but lack the trained resources or international footprint to deliver it? Let us do it for you, as we have with leading software companies Atlassian, Adobe, Puppet and Sauce Labs. Engagements include:
Our experience delivering global support for the world's leading software companies has granted us unique insight to implement support systems in an efficient and scalable way. We're only successful when the support team meets the highest expectations held by your customers.
This inquiry relates to building a support services function for your software or technology.
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