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Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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ServiceRocket CEO Rob Castaneda broadcasting a company meeting via Workplace From Facebook
Simplify Customer
Learning with ServiceRocket
and Thought Industries

Customer success is at the heart of what we do. We work side-by-side with you to develop scalable customer educational material so your customers (as well as employees and partners) can learn and grow using Thought Industries' technology.

Achieve successful outcomes with our Customer Education as a Service Program.

Here’s How We Can Help

ServiceRocket's Customer Education Services Deliver Value and Drive Adoption through Expert Advisory, Planning, and Training.

Customized Training
Educate your customers at scale and provide customers with the same level of expertise and consistent training.
Successful Customer Leadership
Free up your time so you can focus on your core business competencies.
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Market Leaders
Work with industry leaders in the customer education market who bring their expertise to you.
Capture key data on your program by leveraging surveys, reviews, and live feedback from your learners.
ServiceRocket Customer Education Methodology
Discovery & Recommendation

Identifies the customer’s problems with education/training and recommends a successful CEaaS Program.

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Strategic Plan Development

Advisory and guidance in the development of the roadmap for the CEaaS strategic project plan.

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One-on-one and/or group coaching, including coaching on hiring and change management.

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Webinar & Workshop Preparation

Custom development of virtual live webinars, webinars on-demand (WODs), and hands-on workshops.

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Program Management

Functioning as the customer’s partner, we’ll perform a monthly program review – a maintenance check – of content and changes to the initial project plan.

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Flexible Plans that Grow with You
Get a strategic roadmap for a successful educational program
All you need to achieve your vision
  • Discovery and Strategy Workshop
  • Business Objectives and Goals Assessment
  • Program Recommendations
Get a customized training solution that’s measurable and scalable
Everything in Standard +
  • Content Strategy
  • Sentiment Audit
  • Data Analytics and Reporting
Get personalized train-the-trainer coaching that achieves successful outcomes
Everything in Professional +
  • Credentialing
  • Change Management
  • Partner Enablement
Compare our plans that support your needs and business goals
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Managed Services for Customer Education
Discovery and Strategy Workshop
Program Analysis and Survey
Strategy Workshop
Business Objectives and Goals Assessment
Program Advisor
Program Recommendations Report
Content Strategy
Content Audit
Sentiment Audit
Content Strategy Workshop
Program Design - Content
Data Analysis and Reporting
Analysis (Data, Stack, Integration)
Report Development
Process and Automation
Training (Credentialing Webinar)
Fundamental Assessment/Analysis - Credentialing and Certification
Credentialing Program Design and Recommendations
Change Management
Organizational Assessment
Training (Webinar)
Impact Assessment Survey
Evaluation and Finding
Partner Enablement
Training (Partner Enablement Webinar)
Fundamental Assessment/Analysis - Partner Enablement
Partner Enablement Program Design and Recommendations
Training (Monetization Webinar)
Fundamental Assessment/Analysis - Monetization
Monetization Program Design and Recommendations
Instructional Design and Training*
*This module is not included with any plan, but it is available at additional cost if required.
Rapid Educational Content GTM Strategy*
Development of Key Areas of Instruction*
Development of VILT*
Key Plan Modules that Scale with Your Growth and Success

Our modules are perfectly paired with our plans to give you the most value for your specific training needs. Still don't see a plan that fits your exact needs? We've thought of that too. Simply select 3 or more modules to create your own plan.

Discovery and Strategy Workshop
Helps identify your problems and recommends a success strategy and solution for your education program.
Content Strategy
Helps develop and build scalable educational content quickly.
Data Analytics and Reporting
Helps develop measurable data that offers insight into your program.
Helps build the framework for teams to develop and deploy credentials and certifications*
*This module does not produce the certificates or credentials for participants.
Change Management
Helps your organization develop a goals-oriented approach to achieving positive change with lasting benefits.
Partner Enablement
Helps develop the “Train the Trainer” framework.
Helps you take a deep-dive into your organizational goals and expectations for your Customer Education program.
Instructional Design and Training
Helps you focus on going to market quickly with content that is scalable and drives value.*
*This module is available if required, at additional cost.
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Read About Our Partnership

By joining forces, Thought Industries, the world’s #1 platform for customer learning management, and ServiceRocket, a leader in tech-enabled services, now offer organizations of any size or complexity best-of-breed customer learning software and services that dramatically improve customer success, product adoption, and net revenue retention.

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Listen to Our Podcast

This is one episode you don’t want to miss. Barry and Rob come together to discuss the future of customer education, the ever-changing software learning landscape, and why their two companies came together to tackle these market trends head on.

Live Steam: Connecting JIRA and Workplace

10am PT | Free

Check out Our Latest Customer Education Podcasts
Episode 67- Developing Content at Scale for Highly Configurable SaaS Products - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Episode 65 -  Customer Education Hiring and Team Structure Revisited - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Personalize Customer Experiences to Drive Continuous Engagement

Fuel customer success with ongoing education about your products and services.

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