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ServiceRocket logo in color white.

Contact us

Customer Learning that Creates Real Value
Simplify Customer Learning Management with Thought Industries and ServiceRocket
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ServiceRocket CEO Rob Castaneda broadcasting a company meeting via Workplace From Facebook
Simplify Customer
Learning with ServiceRocket
and Thought Industries

Customer success is at the heart of what we do. We work side-by-side with you to develop scalable customer educational material so your customers (as well as employees and partners) can learn and grow using Thought Industries' technology.

Achieve successful outcomes with our Customer Education as a Service Program.

Here’s How We Can Help

ServiceRocket's Customer Education Services Deliver Value and Drive Adoption through Expert Advisory, Planning, and Training.

Customized Training
Educate your customers at scale and provide customers with the same level of expertise and consistent training.
Successful Customer Leadership
Free up your time so you can focus on your core business competencies.
Market Leaders
Work with industry leaders in the customer education market who bring their expertise to you.
Capture key data on your program by leveraging surveys, reviews, and live feedback from your learners.
ServiceRocket Customer Education Methodology
Discovery & Recommendation

Identifies the customer’s problems with education/training and recommends a successful CEaaS Program

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Strategic Plan Development

Development of the Advisory Services roadmap and the CEaaS strategic project plan.

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One-on-one and/or group coaching, including coaching on hiring and change management.

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Webinar & Workshop Preparation

Custom development of virtual live webinars, webinars on demand (WODs), and hands-on workshops

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Program Management

Functioning as the customer’s partner, we’ll perform a monthly program review – a maintenance check – of content and changes to the initial project plan.

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Flexible Plans that Grow with You
Launch Pad
Best value for any business
  • Discovery
  • Dedicated Program Advisor
  • Program Recommendations Report
  • 25-hour Engagement
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(One time charge)
Best value for Enterprise
  • Discovery & Assessment
  • Dedicated Program Advisor
  • Dashboard and Reporting Analytics
  • Program Recommendations Report
  • 1 Coach
  • Project Plan Development
  • Instructional Design
  • 4 Review Meetings
  • 4 Webinars (Live, Virtual)
  • 2 Webinars on Demand (WODs)
  • 2 Workshops
  • Training Materials
  • 2 Management Team Coaching Sessions
  • Change Management
  • Team & Tech Stack Expansion
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Read About Our Partnership

By joining forces, Thought Industries, the world’s #1 platform for customer learning management, and ServiceRocket, a leader in tech-enabled services, now offer organizations of any size or complexity best-of-breed customer learning software and services that dramatically improve customer success, product adoption, and net revenue retention.

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Listen to Our Podcast

This is one episode you don’t want to miss. Barry and Rob come together to discuss the future of customer education, the ever-changing software learning landscape, and why their two companies came together to tackle these market trends head on.

Live Steam: Connecting JIRA and Workplace

10am PT | Free

Check out Our Latest Customer Education Podcasts
Episode 67- Developing Content at Scale for Highly Configurable SaaS Products - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Episode 65 -  Customer Education Hiring and Team Structure Revisited - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports - CELab
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You need help keeping up with training demand. We will gain the product knowledge and deliver the training for you.

Personalize Customer Experiences to Drive Continuous Engagement

Fuel customer success with ongoing education about your products and services.

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