Simplify Customer Learning with ServiceRocket and Thought Industries
Customer success is at the heart of what we do. We work side-by-side with you to develop scalable customer educational material so your customers (as well as employees and partners) can learn and grow using Thought Industries' technology.
Achieve successful outcomes with our Customer Education as a Service Program.
Here’s How We Can Help
ServiceRocket's Customer Education Services Deliver Value and Drive Adoption through Expert Advisory, Planning, and Training.
Customized Training
Educate your customers at scale and provide customers with the same level of expertise and consistent training.
Successful Customer Leadership
Free up your time so you can focus on your core business competencies.
Market Leaders
Work with industry leaders in the customer education market who bring their expertise to you.
Analytics
Capture key data on your program by leveraging surveys, reviews, and live feedback from your learners.
Functioning as the customer’s partner, we’ll perform a monthly program review – a maintenance check – of content and changes to the initial project plan.
Key Plan Modules that Scale with Your Growth and Success
Our modules are perfectly paired with our plans to give you the most value for your specific training needs. Still don't see a plan that fits your exact needs? We've thought of that too. Simply select 3 or more modules to create your own plan.
Discovery and Strategy Workshop
Helps identify your problems and recommends a success strategy and solution for your education program.
Content Strategy
Helps develop and build scalable educational content quickly.
Data Analytics and Reporting
Helps develop measurable data that offers insight into your program.
Credentialing
Helps build the framework for teams to develop and deploy credentials and certifications*
*This module does not produce the certificates or credentials for participants.
Change Management
Helps your organization develop a goals-oriented approach to achieving positive change with lasting benefits.
Partner Enablement
Helps develop the “Train the Trainer” framework.
Monetization
Helps you take a deep-dive into your organizational goals and expectations for your Customer Education program.
Instructional Design and Training
Helps you focus on going to market quickly with content that is scalable and drives value.*
*This module is available if required, at additional cost.
By joining forces, Thought Industries, the world’s #1 platform for customer learning management, and ServiceRocket, a leader in tech-enabled services, now offer organizations of any size or complexity best-of-breed customer learning software and services that dramatically improve customer success, product adoption, and net revenue retention.
This is one episode you don’t want to miss. Barry and Rob come together to discuss the future of customer education, the ever-changing software learning landscape, and why their two companies came together to tackle these market trends head on.
