Atlassian Service Request Management Essentials

Course Duration:

2 virtual training sessions, of 2 hours each, led by an expert

Improve customer service, streamline your request process, and reduce service requests at your organization

Training HUB
Atlassian Service Request Management Essentials
Next Training Sessions
In this course, you will learn how to create a self-service knowledge base, automate common tasks, and use best practices to improve your service request management process. With hands-on experience, you will learn using Jira Service Management, including Assets for asset management — along with Confluence for knowledge management. Also will learn how to create and interpret Jira Service Management reports to gain insights for improving the process.
What you’ll learn
  • Introduction to Service Request Management
  • Setting Up a Knowledge Base for Self-Service
  • Automating Service Requests
  • Automating Asset Management
  • Best Practices for Service Request Management

who should attend

This course is designed for

  • Service Project Cloud administrators,
  • Jira Cloud administrators,
  • and members of service teams such as
    • IT support managers,
    • technical leads,
    • customer service managers, and
    • help desk managers.
what’s included
  • Two (2) 2-hour live, virtual training course with labs
  • Training materials are yours to keep after completion of this course

Register here

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