In this course, you will learn how to create a self-service knowledge base, automate common tasks, and use best practices to improve your service request management process.
With hands-on experience, you will learn using Jira Service Management, including Assets for asset management — along with Confluence for knowledge management. Also will learn how to create and interpret Jira Service Management reports to gain insights for improving the process.
What you’ll learn
Introduction to Service Request Management
Setting Up a Knowledge Base for Self-Service
Automating Service Requests
Automating Asset Management
Best Practices for Service Request Management
who should attend
This course is designed for
Service Project Cloud administrators,
Jira Cloud administrators,
and members of service teams such as
IT support managers,
technical leads,
customer service managers, and
help desk managers.
what’s included
Two (2) 2-hour live, virtual training course with labs
Training materials are yours to keep after completion of this course
