Customer Stories
How ServiceRocket Helped an Airline Cut Costs with Atlassian Forge
Discover how ServiceRocket helped a leading international airline replace legacy systems with a scalable Atlassian Forge solution, replacing a legacy scripting app, streamlining operations, boosting performance, and saving costs for a global airline.
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Solutions that Simplify Complex Cloud Migrations
A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.
Solutions that Restructure Support Teams
Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.
Solutions that Reduce Regional Response Times
A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.
Solutions that Provide Advanced Cloud Insights
A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.
Solutions that Maximize Global Support Expansion
A leading app developer wanted to extend their support coverage globally but didn’t have agents in enough regions to cover all the required time zones. With a desire for 24-hour, five-day-a-week support, they were ready to find the right partner to help them succeed.
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