Customer Stories

Global Airline Unblocks Cloud Migration with Atlassian Forge

Learn how ServiceRocket unblocked a leading airline’s complex Jira cloud migration with Atlassian Forge, removing over 600 legacy scripts and generating six figures in savings.

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Consulting & Risk Management

Jira

Solutions that Simplify Complex Cloud Migrations

A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.
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Technology and Innovation

Managed Services

Solutions that Save Processing Time and Money

A Fortune 500 technology and innovation company — already partnered with ServiceRocket for Atlassian migrations — needed help scaling their use of Atlassian as they brought on more users and teams.
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Communications Technology

JSM

Solutions that Revamp JSM Business Processes

A mobile phone operator faced a major challenge due to a data breach in their on-prem environment. Seeking a resolution, they turned to ServiceRocket for support in rebuilding their processes on Jira Service Management (JSM) Cloud.
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Communications Technology

Tech-Support Services

Solutions that Restructure Support Teams

Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.
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Scientific Research

Jira

Solutions that Remove Jira Admin Overhead

This leading scientific research facility focuses on making sustainable energy and a healthier environment a reality for all. In-house research conducted in one-of-a-kind facilities serves to expand scientific research. 
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Gaming

Jira

Solutions that Reduce Jira Admin Workloads

This video game publisher is responsible for some of today's most innovative and well-known game brands. Their elite staff generates a growing collection of critically recognized games across PC, console and mobile platforms.
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Software/Technology

Managed Services

Solutions that Reduce Regional Response Times

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.
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Event Management

Atlassian Products

Solutions that Provide Advanced Cloud Insights

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.
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Software/Technology

Jira

Solutions that Reduce Frustration of Restructuring

What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.
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Technology and Innovation

Jira

Solutions that Organize Approvals with Jira

A leader in the connected technology industry, this organization gives people the power to build online communities. Their mission: create products that bring people together. 
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Government

JSM

Solutions that Mitigate Health Risks with JSM

A government health service was seeking a way to capture border declarations and manage the risk of COVID-19 transmission for anyone traveling between states.
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Software/Technology

Tech-Support Services

Solutions that Maximize Global Support Expansion

A leading app developer wanted to extend their support coverage globally but didn’t have agents in enough regions to cover all the required time zones. With a desire for 24-hour, five-day-a-week support, they were ready to find the right partner to help them succeed.
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