Customer Stories

One of the world’s largest music and audio platforms partnered with ServiceRocket to seamlessly migrate multiple Atlassian products and get expert system administration.

A leading data visualization software company landed a major client in the Asia-Pacific (APAC) region and began to expand into the European, Middle Eastern and African (EMEA) regions but lacked a presence there to handle the technical support issues that would arise with such a large organization.

An industry-leading and fast-growing app development company wanted to improve their support performance but encountered roadblocks when attempting to tackle it themselves. With their current staff overloaded and their hiring budget stretched thin, they needed to strategically improve their support without exceeding their budget or staffing goals.

This direct marketing company specializes in direct-to-consumer ads for health and beauty products via infomercials, social media and more. Many of the brands they work with provide a unique marketing opportunity via celebrity endorsements.

A fast-growing global gaming and technology company recently acquired several gaming studios and had plans to bring even more into the fold over time.

A cybersecurity company’s contract was up for renewal with ServiceRocket. But before they extended, they wanted to understand how we delivered ServiceRocket’s Atlassian Managed Services. This would provide them with expert guidance on improving their customer support operations.

One of the world’s largest music and audio streaming services, this company’s open-platform service enables users to enjoy music from a diverse global community with a quality audio experience, while composers access robust data analytics.

QuinStreet selected ServiceRocket to plan, execute, and manage the deployment of Atlassian Jira Software, Jira Service Desk, Confluence, Fisheye, and Crucible to gain essential insight and control over its project and issue management operations.

The IT team at Qantas needed an Atlassian expert to help move JIRA and Confluence to the cloud. They chose ServiceRocket to help with this migration, and continue to rely on ServiceRocket to drive adoption of Atlassian software across the enterprise. Since their initial scope-of-work, Qantas has relied on ServiceRocket as a strategic Platinum Expert Partner for a wide variety of Atlassian needs.

Expanding into the Asia-Pacific (APAC) region after the product acquisition was a no-brainer for an American-based cloud computing software and services company. However, without a local support team in the region and a time difference averaging 12 hours, it was almost impossible for their U.S.-based customer support team to offer quick and efficient support.

This next-generation learning company provides K-12 students and educators with cutting-edge educational solutions that combine new ideas with fresh perspectives and interactive methods.

ServiceRocket developed a specialized set of JIRA plugins for Polycom. The solution also required a service oriented integration approach, one that would be flexible enough to allow for changes in data formats and type changes without requiring developer involvement.