Customer Stories
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Solutions that Use Health Checks for Improvement
A leading athletic retailer renewed their Atlassian Managed Services contract with ServiceRocket, expanding the scope to address high-priority items from a recent health check. Agile development support enabled them to quickly adapt to changing market demands and increase adoption and usage of Jira
Solutions that Solve Software Authorization Issues
This software company needed an authorization solution to give people access to only what they needed. They turned to ServiceRocket to set up a system to submit access requests by integrating Jira Service Management (JSM) and multiple APIs with Slack for advanced authentication processes.
Solutions that Simplify Complex Cloud Migrations
A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.
Solutions that Restructure Support Teams
Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.
Solutions that Reduce Regional Response Times
A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.
Solutions that Provide Advanced Cloud Insights
A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.
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