Customer Stories

Health Tech Leader Executes Seamless Atlassian Server to Cloud Migration

ServiceRocket’s Atlassian server to cloud migration strategy enabled a healthcare technology provider to modernize its complex, on-premises IT infrastructure to a scalable cloud solution with zero business disruption.

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Leading Financial Services Firm Gains Strategic AI Edge with Rovo and Atlassian Teamwork Collection

Learn how ServiceRocket solves a finance leader’s struggles with knowledge retention and gains an AI advantage with Atlassian Rovo.

Global Networking Platform Completes DC to Cloud Migration, Cuts Overhead 20%

See how ServiceRocket used Atlassian FastShift & an LLM strategy to move a global platform's Jira and Confluence Data Center instances to the cloud, reducing overhead 20%.

Filters

Software/Technology

Confluence

How VMware Uses Add-ons in Confluence to Align Teams

When VMware needed custom JIRA add-ons to help the flow of internal operations, they trusted ServiceRocket. ServiceRocket quickly delivered a unique solution that helps managers keep their teams in sync.

Health & Fitness

Managed Services

Solutions that Use Health Checks for Improvement

A leading athletic retailer renewed their Atlassian Managed Services contract with ServiceRocket, expanding the scope to address high-priority items from a recent health check. Agile development support enabled them to quickly adapt to changing market demands and increase adoption and usage of Jira

Software Security

JSM

Solutions that Solve Software Authorization Issues

This software company needed an authorization solution to give people access to only what they needed. They turned to ServiceRocket to set up a system to submit access requests by integrating Jira Service Management (JSM) and multiple APIs with Slack for advanced authentication processes.

Education

Managed Services

Solutions that Simplify Enterprise Operations

This company builds confidence in students everywhere as a leading global provider of educational course materials, eTextbooks and online learning that serve post-secondary institutions, K–12 schools and libraries.

Consulting & Risk Management

Jira

Solutions that Simplify Complex Cloud Migrations

A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.

Technology and Innovation

Managed Services

Solutions that Save Processing Time and Money

A Fortune 500 technology and innovation company — already partnered with ServiceRocket for Atlassian migrations — needed help scaling their use of Atlassian as they brought on more users and teams.

Communications Technology

JSM

Solutions that Revamp JSM Business Processes

A mobile phone operator faced a major challenge due to a data breach in their on-prem environment. Seeking a resolution, they turned to ServiceRocket for support in rebuilding their processes on Jira Service Management (JSM) Cloud.

Communications Technology

Tech-Support Services

Solutions that Restructure Support Teams

Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.

Scientific Research

Jira

Solutions that Remove Jira Admin Overhead

This leading scientific research facility focuses on making sustainable energy and a healthier environment a reality for all. In-house research conducted in one-of-a-kind facilities serves to expand scientific research.

Gaming

Jira

Solutions that Reduce Jira Admin Workloads

This video game publisher is responsible for some of today's most innovative and well-known game brands. Their elite staff generates a growing collection of critically recognized games across PC, console and mobile platforms.

Software/Technology

Managed Services

Solutions that Reduce Regional Response Times

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.

Event Management

Atlassian Products

Solutions that Provide Advanced Cloud Insights

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.