Customer Stories

A leading global provider of risk management services needed to switch from Jira Server to Cloud. But they ran into trouble when they underestimated the difficulty of the migration. They wanted to find the right partner to help migrate away from an old legacy system and reap the benefits of Cloud.

A Fortune 500 technology and innovation company — already partnered with ServiceRocket for Atlassian migrations — needed help scaling their use of Atlassian as they brought on more users and teams.

A mobile phone operator faced a major challenge due to a data breach in their on-prem environment. Seeking a resolution, they turned to ServiceRocket for support in rebuilding their processes on Jira Service Management (JSM) Cloud.

Unstructured support teams can lead to a whole host of issues, as this open source platform for secure collaboration company quickly found out. With sales growing rapidly and a structureless support team unable to keep up with the demand, requests were piling up fast, affecting overall customer satisfaction with their communications service.

This leading scientific research facility focuses on making sustainable energy and a healthier environment a reality for all. In-house research conducted in one-of-a-kind facilities serves to expand scientific research. 

This video game publisher is responsible for some of today's most innovative and well-known game brands. Their elite staff generates a growing collection of critically recognized games across PC, console and mobile platforms.

A prominent software development company needed to restructure after selling off a part of their business. This change meant they had to redevelop their European, Middle Eastern and African (EMEA) and Asia-Pacific (APAC) support teams, which could take some time.

A major online ticketing and event management company wanted to take advantage of the Atlassian Server end-of-life deadline to update outdated instances. But they didn’t want to stop there; they wanted to introduce transformative dashboards and reporting capabilities to enhance their operations and get the most out of their migration.

What happens when internal restructuring changes how key tools are used and supported? This event management and ticketing website needed solutions and, through their ongoing partnership with ServiceRocket, we reintroduced to Jira Software.